DCR Server is down or inaccessible error message??

[jackymasibo]

Hi,

AM trying to start a devices discovery process but it keeps bringing this error '' error in comunicating with DCR server please start the DCR server and then refresh the page" but when i check the DCR server its running normally.i have tried to stop and start it again but its showing the same error message. am using CiscoWorks LMS 3.1. anyone with an idea on what am supposed to do i will really appreciate.

Thanks

[Joe Clarke]

Was the hostname of this server changed?  Does the server have any DHCP interfaces?

[jackymasibo]

Hi,

the hostname of this server was changed sometimes back but its yesterday that i tried to run device discovery process and other processes but apparently it seems like i cant start any process it has to bring an error message.

i had changed the hostname of the server  using Ciscoworks Server hostname change script.

Thanks for your support.

Jacky

[Joe Clarke · Accepted solution]

Are you saying you used the script now, and it fixed this problem, or are you saying you have used the script, but the problem perists?

[jackymasibo]

Hi Jclarke ,

yes I had used the script some time back  and it worked well. but anyway yesterday i tried to restart that LMS server and surprisingly everything started working well again. i was able to do device discovery and perfom other tasks without any  problems.

Thanks for your support.