07-04-2006 06:22 AM
Hi there,
The DCR service is not working on CISCOWORKS and I am unable to go do Device and Credentials.
I checked that service in Processes and it is sitting on "waiting to initialize". I tried to stop and start but that did not work.
Any ideas please?
Regards,
Shoaib.
Solved! Go to Solution.
07-04-2006 06:50 AM
Can you get to CS --> Server --> Security --> Single-Server Management --> Certificate Setup? If so then go here and make sure a resolvable DNS hostname is entered and choose "Apply".
Then you may want to clear out log files by doing these steps:
1. Stop CiscoWorks daemon:
Windows: net stop crmdmgtd
Solaris: /etc/init.d/dmgtd stop
2. Backup and remove all the log files in the following directories, if they exist:
Windows:
$NMSROOT\log
$NMSROOT\lib\jrun\jsm-cw2000\logs
$NMSROOT\MDC\tomcat\logs\
where $NMSROOT = CiscoWorks installation directory:
(default = C:\Program Files\CSCOpx\)
Solaris:
/var/adm/CSCOpx/log
/opt/CSCOpx/objects/jrun/jsm-cw2000/logs/
/opt/CSCOpx/MDC/tomcat/logs/
3. Restart CiscoWorks daemon:
Windows: net start crmdmgtd
Solaris: /etc/init.d/dmgtd start
then give it a few minutes and see if the process status has changed for DCRServer.
07-04-2006 06:50 AM
Can you get to CS --> Server --> Security --> Single-Server Management --> Certificate Setup? If so then go here and make sure a resolvable DNS hostname is entered and choose "Apply".
Then you may want to clear out log files by doing these steps:
1. Stop CiscoWorks daemon:
Windows: net stop crmdmgtd
Solaris: /etc/init.d/dmgtd stop
2. Backup and remove all the log files in the following directories, if they exist:
Windows:
$NMSROOT\log
$NMSROOT\lib\jrun\jsm-cw2000\logs
$NMSROOT\MDC\tomcat\logs\
where $NMSROOT = CiscoWorks installation directory:
(default = C:\Program Files\CSCOpx\)
Solaris:
/var/adm/CSCOpx/log
/opt/CSCOpx/objects/jrun/jsm-cw2000/logs/
/opt/CSCOpx/MDC/tomcat/logs/
3. Restart CiscoWorks daemon:
Windows: net start crmdmgtd
Solaris: /etc/init.d/dmgtd start
then give it a few minutes and see if the process status has changed for DCRServer.
07-05-2006 02:40 AM
Thanks for the instructions.They really worked !!
I really appreciate your quick response and solution.
Thanks.
Shoaib.
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