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Device Update RME 4.3.1 HTTP 500 error

Hi @ll,

I have a problem with the Device Update on RME 4.3.1.

The LMS Version is 3.2.

When I klick on Resource Manager Essentials in the "Product Name" column or on 826 in the "Device Type Count" column, I get the following error:

HTTP Status 500 -


type Exception report

message

description The server encountered an internal error () that  prevented it from fulfilling this request.

exception

java.util.NoSuchElementException
     java.util.StringTokenizer.nextToken(StringTokenizer.java:332)
     com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.getDeviceMap(DevUpdate.java:1574)
     com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.perform(DevUpdate.java:246)
     org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
     org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
     org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:491)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
     com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)

note The full stack trace of the root cause is available in the  Apache Tomcat/5.5.17 logs.


Can anyone help me to solve the problem?

Best regards,

Bernhard

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Cisco Employee

Seems this is due to corrupt device packages. Try the following :

> stop daemon

> remove NMSROOT\CSCOpx\www\classpath\com\cisco\nm\xms\psu\maps\rme*.maps (copy somwhere else)

> run command NMROOT\bin\psucli -p rme -cpf

> started the daemons back

see if the issue goes away.

-Thanks

-Thanks Vinod **Rating Encourages contributors, and its really free. **

View solution in original post

2 REPLIES 2
Highlighted
Cisco Employee

Seems this is due to corrupt device packages. Try the following :

> stop daemon

> remove NMSROOT\CSCOpx\www\classpath\com\cisco\nm\xms\psu\maps\rme*.maps (copy somwhere else)

> run command NMROOT\bin\psucli -p rme -cpf

> started the daemons back

see if the issue goes away.

-Thanks

-Thanks Vinod **Rating Encourages contributors, and its really free. **

View solution in original post

Highlighted

The issue goes away.

Thanks a lot.

Best regards

Bernhard

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