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Error Assigning APs to Autonomous AP Migration Template

mark.wittig
Level 1
Level 1

Hi.

I receive the following error when trying to assign APs to an autonomous AP migration template:

 

Error(s): You must correct the following error(s) before proceeding:

Error:Unknown Exception Occurred. If the problem persists please send logs to the Tech Support.

 

Platform: Cisco Prime Infrastructure 2.2.0 (virtual appliance)

Licensing: 5.000 devices

**Warning on Licenses screen: "Base License is missing".  Cisco Prime Infra Admin Guide has NOTE that says "When you see a warning message as ‘Base license is missing’ or ‘Multiple base licenses present, use only one’ under Administration > Licenses > Files > License Files, you can ignore the warning and proceed."

 

I recently upgraded to 2.2.0 and restored data backup only to find error persisted.  I reinstalled 2.2.0 and started with fresh databases.  I did not see this issue assigning APs to the template initially, but error showed up again after adding all devices (~2600) into new database.  Error also occurred in CPI 2.1, and seems to have started after we added a large number of switches into the system.

 

Any suggestions would be appreciated.

 

1 Reply 1

Saurav Lodh
Level 7
Level 7

Isolate the controller to which the AP is associated.
Classic Theme:
Monitor -> Controllers
Click on the number displayed under AP count column.


Refresh the config of the controller to which the AP causing the issue is
associated, if it is not resolved by this will check the DB details to isolate
the specific AP causing the issue.