Error Contract Connection RME 4.3 CiscoWorks

[Jeffersson Quintero]

Kind regards to all:

I have a problem in my RME CiscoWorks.

I need generate reports with the Contract Connection of RME 4.3 "Contract Connection Reports", but, I get the following error message:

CCX0005:You do not have Cisco Services contracts registered to your Cisco.com user ID. Register your contracts with the Cisco Service Contract Center and try again. For more information, refer to Contract Connection FAQ in the Appendix of User Guide for Resource Manager Essentials .

however, I have in my account (cisco.com/Cisco Service Contract Center) several contracts registered. This same account is used on RME.

what can be the problem?

[Vinod Arya · Accepted solution]

Essentially you should upgrade you LMS to version 3.2.1 where this issue should be fixed, as LMS older versions has some bugs due to which it happened.

Like for LMS 4.3 it was :

CSCte71764    PSIRT/EoX reports not working due to CCO issues

What do you see in this link:

http://www.cisco.com/cgi-bin/front.x/conconx/conx_userinfo.pl

-Thanks