04-14-2015 09:30 AM
Dear,
I instaled Cisco Prime 2.2 but I can´t access via Web.
I can ping the VM, but not via Web.
cpnc101/admin# sh ver
Cisco Application Deployment Engine OS Release: 2.0
ADE-OS Build Version: 2.0.1.038
ADE-OS System Architecture: x86_64
Copyright (c) 2005-2010 by Cisco Systems, Inc.
All rights reserved.
Hostname: cpnc101
Version information of installed applications
---------------------------------------------
Cisco Prime Network Control System
Plug and Play
------------------------------------------
2.2.0.9-1
cpnc101/admin#
Thanks
Solved! Go to Solution.
04-14-2015 10:38 AM
Yes - delete the VM and reinstall from scratch.
I'm guessing they incorrectly installed the PnP server.
They need to use the "PI-VA-2.2.0.0.158.ova" file from cisco.com as highlighted below (open image in new tab to zoom):
04-14-2015 10:11 AM
Please share the output of:
show application status NCS
04-14-2015 10:13 AM
Follow:
cpnc101/admin# sh application status NCS
% Application NCS is not installed
cpnc101/admin#
04-14-2015 10:22 AM
That's very odd. Could your VM have reverted from a pre-installation snapshot? Or, if this is a brand new installation, you might have installed the wrong OVA - i.e. the Plug and Play gateway and not PI proper.
I ask because even your show version output isn't correct for PI 2.2 at the ADE-OS level.
Following are the "show application status NCS" and "show version" from a working, patched PI 2.2 server:
VM-PI/admin# show application status NCS Health Monitor Server is running. Matlab Server Instance 1 is running Ftp Server is running Database server is running Matlab Server is running Tftp Server is running NMS Server is running. Matlab Server Instance 2 is running Plug and Play Gateway is running. SAM Daemon is running ... DA Daemon is running ... VM-PI/admin# show ver Cisco Application Deployment Engine OS Release: 2.3 ADE-OS Build Version: 2.3.0.101-root ADE-OS System Architecture: x86_64 Copyright (c) 2005-2010 by Cisco Systems, Inc. All rights reserved. Hostname: VM-PI Version information of installed applications --------------------------------------------- Cisco Prime Infrastructure ******************************************************** Version : 2.2.0 Build : 2.2.0.0.158 ******************************************************** Installed Updates: Critical Fixes: PI 2.2.1 POODLE Fix ( 1.0.0 ) PI 2.2.1 Maintenance Release ( 1.0.0 ) Patch to disable 3DES ( 1.0.0 ) ******************************************************** Installed Updates: Device Support: Prime Infrastructure 2.2 Device Pack 1 ( 1.0 ) Prime Infrastructure 2.2 Device Pack 2 ( 2.0 ) Prime Infrastructure 2.2 Device Pack 3 ( 3.0 ) ******************************************************** Installed Updates: Prime Add-Ons: Wireless Technology Pack ( 1.0.0 ) VM-PI/admin#
04-14-2015 10:24 AM
Unfortunatelly the instalation wasn´t me, was my customer, he didn´t let me install.
What is the best option, install again?
Thanks for your shupport.
04-14-2015 10:38 AM
Yes - delete the VM and reinstall from scratch.
I'm guessing they incorrectly installed the PnP server.
They need to use the "PI-VA-2.2.0.0.158.ova" file from cisco.com as highlighted below (open image in new tab to zoom):
04-16-2015 10:39 AM
You was right Marvin.
Now is working.
Thanks
06-01-2015 02:28 PM
Dear, I'm having the same problem, installed OVA is correct.
the command show application status NCS does not work
% Application NCS is not installed
Can you help me?
06-01-2015 05:21 PM
Alessandra,
Please share the output from:
show version
06-16-2015 06:10 AM
I have the same problem..?
06-16-2015 09:34 AM
inventx.ch,
From the output you provided, it appears you haven't used the proper OVA to install the product.
Please confirm the OVA filename that you used in your installation.
06-16-2015 10:03 PM
I used this OVA file
06-17-2015 05:52 AM
Hmm, that's odd. That is the correct ova file.
Did you run through setup after the initial VM power on?
06-17-2015 11:31 PM
yes, we run through setup.
I think we reinstall the OVA, and try again...
12-31-2015 02:09 AM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide