Inventory Collection error (CWLMS 4.0)

[ChauseBlong]

Good day,

I am trying to retrieve my inventory, config and fault collection on my switch.

In my lab i have three switches and managed to retrieve the information on two devices.

However i am unable to do so on my main switch.

The received failed message from the inventory collection job is: device collection failed.

Attached a troubleshoot screen grab from LMS.

I can telnet to the swicth from the machine that has LMS installed.

Can you please assist?

[Gaganjeet Chug]

Hi,

What kind of device its and what is the version you are running on the device.

Many Thanks,

Gaganjeet

[ChauseBlong]

Hi Gaganjeet,

Please see below:

Switch 6509
Cisco Internetwork Operating System Software
IOS (tm) c6sup2_rp Software (c6sup2_rp-JSV-M), Version 12.1(8a)E3, EARLY DEPLOYMENT RELEASE SOFTWARE (fc1)

Image text-base: 0x40008980, data-base: 0x416DC000

ROM: System Bootstrap, Version 12.1(4r)E, RELEASE SOFTWARE (fc1)
BOOTFLASH: c6sup2_rp Software (c6sup2_rp-JSV-M), Version 12.1(8a)E3, EARLY DEPLOYMENT RELEASE SOFTWARE (fc1)

System returned to ROM by power-on (SP by power-on)
System image file is "bootflash:c6sup22-jsv-mz.121-8a.E3"

cisco Catalyst 6000 (R7000) processor with 227328K/34816K bytes of memory.
Processor board ID SAD053800ZT
R7000 CPU at 300Mhz, Implementation 39, Rev 2.1, 256KB L2, 1024KB L3 Cache
Last reset from power-on
Bridging software.
X.25 software, Version 3.0.0.
SuperLAT software (copyright 1990 by Meridian Technology Corp).
TN3270 Emulation software.
192 FastEthernet/IEEE 802.3 interface(s)
4 Gigabit Ethernet/IEEE 802.3 interface(s)
381K bytes of non-volatile configuration memory.

16384K bytes of Flash internal SIMM (Sector size 512K).
Configuration register is 0x2102

Regards

Jaques

[Gaganjeet Chug · Accepted solution]

Hi,

Thats the problem. You are runnin very old version on the device. As per the device supported list, it should be atleast 12.1(19)EA1 as there had been various bug filed for the Entity-mib.

Kindly refer to the Device suuported list for LMS 4.0 which mentioned about the minimum version needed on device

http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.0/device_support/table/lms40sdt.html

Many Thanks,

Gaganjeet