%IOSXE-3-PLATFORM: 1 process kernel: ci_dump_write: task=SIF SR, write error: attempted=52 returned=...

RALISPO · ‎06-17-2021

Hello everyone!

I need some help with this issue I'm receiving in a Catalyst 3600, Version 16.12.4:

%IOSXE-3-PLATFORM: 1 process kernel: ci_dump_write: task=SIF SR, write error: attempted=52 returned=-32.

Does anyone have any idea what this is, and if is there a fix?

Thanks in advance!

Leo Laohoo · ‎06-17-2021

How often is that error message appearing in the logs?

RALISPO · ‎06-18-2021

Hi Leo, thanks for the message!

Actually it's random, the error sometimes take a long time until it starts over, and then it's repetitive for a while. It's really weird.

Leo Laohoo · ‎06-18-2021

Upgrade the firmware to 16.12.5b.

16.12.4 is one of the buggiest software I have ever used and I have >4 TAC cases to prove my claim.

RALISPO · ‎06-19-2021

I didn't know that, about 16.12.4 being so bugged. Ok, will do that, probably will get fixed. Thanks a lot Leo! Best regards.

Mohsin Alam · ‎06-17-2021

Can you check your CPU utilization, is it normal ?

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RALISPO · ‎06-18-2021

Hi mohsiala, thanks for the message!

Sure, here goes an output, but apparently it's ok:

CPU utilization for five seconds: 6%/0%; one minute: 6%; five minutes: 5%
PID Runtime(ms) Invoked uSecs 5Sec 1Min 5Min TTY Process
PID Runtime(ms) Invoked uSecs 5Sec 1Min 5Min TTY Process
98 2521557 471219 5351 0.87% 0.38% 0.36% 0 Crimson flush tr
452 3206779 6495359 493 0.87% 0.74% 0.76% 0 SISF Main Thread
451 2594170 4099029 632 0.79% 0.61% 0.62% 0 SISF Switcher Th
3 452 159 2842 0.31% 0.47% 0.13% 2 SSH Process
222 817554 1089208 750 0.23% 0.16% 0.16% 0 Spanning Tree
125 1640088 32388045 50 0.23% 0.28% 0.27% 0 L2 LISP Punt Pro
349 595194 16493707 36 0.15% 0.09% 0.08% 0 MMON MENG
211 854349 16316302 52 0.15% 0.14% 0.15% 0 IP ARP Retry Age
121 546128 5277044 103 0.15% 0.17% 0.10% 0 IOSXE-RP Punt Se
392 194456 2722615 71 0.15% 0.02% 0.01% 0 PM Callback
74 496315 1515284 327 0.15% 0.10% 0.09% 0 Net Background
PID Runtime(ms) Invoked uSecs 5Sec 1Min 5Min TTY Process
224 754077 5348217 140 0.07% 0.12% 0.13% 0 UDLD
348 668704 8241696 81 0.07% 0.11% 0.11% 0 MMA DP TIMER
443 252430 614344 410 0.07% 0.11% 0.06% 0 PDU DISPATCHER
205 210577 216482 972 0.07% 0.03% 0.02% 0 CDP Protocol
157 189540 131967 1436 0.07% 0.04% 0.02% 0 FEP background p
146 291498 386026 755 0.07% 0.05% 0.05% 0 PLFM-MGR IPC pro
444 1800075 885718 2032 0.07% 0.86% 0.43% 0 SNMP ENGINE
158 105828 131967 801 0.07% 0.01% 0.00% 0 Thermal backgrou
66 28296 275789 102 0.07% 0.00% 0.00% 0 SASRcvWQ
81 1428103 2283266 625 0.07% 0.23% 0.26% 0 IOSD ipc task
195 665362 8241711 80 0.07% 0.12% 0.13% 0 VRRS Main thread
PID Runtime(ms) Invoked uSecs 5Sec 1Min 5Min TTY Process
316 668906 8241667 81 0.07% 0.10% 0.10% 0 MMA DB TIMER
449 344385 2633477 130 0.07% 0.06% 0.07% 0 ONEP Network Ele
24 3879 105568 36 0.00% 0.00% 0.00% 0 IPC Service NonC
23 318 8799 36 0.00% 0.00% 0.00% 0 IPC Dynamic Cach
22 1 1 1000 0.00% 0.00% 0.00% 0 Platform appsess
21 25267 515324 49 0.00% 0.00% 0.00% 0 IPC Mcast Pendin
25 0 1 0 0.00% 0.00% 0.00% 0 IPC Zone Manager
26 25924 515324 50 0.00% 0.00% 0.00% 0 IPC Periodic Tim
20 3967 105568 37 0.00% 0.00% 0.00% 0 IPC Event Notifi
32 0 1 0 0.00% 0.00% 0.00% 0 IPC Seat TX Cont
33 2364 52788 44 0.00% 0.00% 0.00% 0 IPC Keep Alive M

balaji.bandi · ‎06-18-2021

is this stack ? or standalone ? how long was the uptime ? is this error after upgrade ?

try hard reboot and check - is this fix the issue.

BB

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RALISPO · ‎06-18-2021

Hi balaji.bandi, thanks for the message!

The uptime is 6 days, it's a standalone switch, I'm not sure if this started after upgrade, but as this switch has been recently rebooted, I still didn't get any other message, but I'm still monitoring as this has been over and over repetitive.

balaji.bandi · ‎06-19-2021

After reboot if you not seeing the issue, it may be gradually pile up, suggest upgrading to the latest stable code when you get a chance or maintenance window.

BB

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RALISPO · ‎06-19-2021

Definitely I'll suggest the upgrade of the firmware, I'm sure that only with a reboot it will eventually comes back.. Thanks for the help balaji! Best regards.

marce1000 · ‎06-18-2021

- You may try the advisory release, check if that helps :

https://software.cisco.com/download/home/286309930/type/282046477/release/Gibraltar-16.12.5b

M.

-- ' 'Good body every evening' ' this sentence was once spotted on a logo at the entrance of a Weight Watchers Club !

RALISPO · ‎06-18-2021

Hi marce1000, thanks for the message!

Yes, we actually took it in consideration to make an upgrade, we're just monitoring after a recent reboot, so far so good, but I'm not sure that this situation is fixed for good, so if it comes back I'll suggest the upgrade.

Mohsin Alam · ‎06-18-2021

yeah if it's a one time occurrence then monitor the device and upgrade to a safe harbor !

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RALISPO · ‎06-19-2021

That's probably the best thing to do, the firmware upgrade. I'm pretty sure it will fix the issue. Thank you mohsiala! Best regards.