JRM Server is down or inaccessable by user

[ahmedshoaib]

After successfully integration of My Cisco Works LMS3.0 with ACS, I see the message "JRM Server is down or inaccessible by user" on Campus Manager and Common Services as well.

Campus Manager discovers devices but when I start it for Data collection before integration it will work fine but after ACS integration it will not collect the information.

Thanks

[Joe Clarke]

This is usually symptomatic of a bad System Identity User setup. Make sure the System Identity User configured in LMS under Common Services > Security > System Identity Setup exists in the ACS server, and has access to perform ALL tasks for all LMS applications for any device.

[ahmedshoaib]

Thanks Clarke, what you recommend CiscoWorks SIU user must have System Admin right or Administrator on ACS or anyone.

Thanks

[Joe Clarke]

In LMS 3.0, each application creates its own Super Admin role under Shared Profile Components in ACS. The System Identity User's group must be assigned that role for each LMS application.

In LMS 2.6, you must create your own Super Admin role which has permission to execute every task in every LMS application.