LMS 2.5 SP2 : User traking no working

[a.auvinet]

I have a probleme with UT. I'm gone through several major and minor acquisitions and the DB still shows 0 end hosts. I've rebooted the server windows 2003. Both device discovery and campus collection are working.

Any ideas?

Thanks.

Andre Auvinet

[a-vazquez]

This could be due to java file corruption. So we need to blow away the corrupt file and see whether this helped you out.

cd CSCOpx\lib\jrun\jsm-cw2000\services\jse\servlets Delete all files under this folder and start the UserTracking application again.

This should work.

[David Stanford]

Are you seeing all of your devices in Topology services?

you might want to clear out the UT or Campus Manager databases and start with a clean discovery with debug enabled

You can clear out UT db alone, but would recommend all of CM

from /CSCOpx/bin directory

perl reinitdb.pl -restore

Check the format of your discoverysnmp.conf to make sure it has the correct comm strings

Then enable debugs by Campus->Admin->Campus Data Collection->Debugging Options enable

the following modules: core,corex, vmpsadmin, framework, vlad

Run campus data collection and UT major acquisition

Then look at the ani.log and ut.log to see if shows any problems with the end hosts

-- you can grep for mac addresses that you think should be discovered or ip addresses of switches in topo services