02-21-2008 01:57 AM
Hi,
we have a Problem with HUM 1.0.
The Portlets "TOP-N CPU/Memory/Interface" stands permanent at "Loading" and a "Error Message says "Error in getting Interfcae Discards.Please see HUMPortlet.log for more details" but this log not exist on the Cisco Works Server.
Thanks
Jörg
02-21-2008 07:32 AM
Check the HumPortal.log instead..it should be there. What errors are in this log?
02-22-2008 12:24 AM
02-23-2008 08:27 AM
I don't see any recent errors in this log. When did you last get this error in the GUI? What I do see, however, is that the server is using a German locale with is unsupported. Please set the server locale to either US English or Japanese, then reboot. See if the problem persists.
02-25-2008 11:02 PM
The Error ist permanent.
We had change the server locale to US English and reboot the server but the Error exist on.
02-26-2008 09:32 AM
Please clear out the HUMPortal.log, and reproduce the problem. If the error is the same as before, this could point to database corruption.
02-27-2008 10:46 PM
Hey,
the trouble is solved.
Our Cisco Works Server had a Integration with ACS Server.
So, the User Profil in the ACS Server controls the access to the Applications at Cisco Works.
My Profil has Super Admin at all Applications in Cisco Works and access to HUM and I had no Problem with the other Applications.
But in the Moment when I created a User Profil at the Cisco Work Server (with same Named in the ACS)the Portlets Top N in HUM (and Point "Graph It") was funktional.
So, for Future I now a Integration with ACS is a very difficult Thing.
Thanks vor Help
and best Regards
Jörg
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide