LMS 3.2 with HUM 1.2.1 Interface Utilization Report

[stephenweinand]

Hi all!

We are having a problem with  the output of the "Interface Utilization Report" of the Health and  Utilization Monitor V1.2.1.

Some Interfaces have an "Rx Max%" and  "Tx Max%" above 100%. That can not be correct.

Here are two  samples of the output (It is a weekly report):

Interface   Rx Max%   * Rx  Avg%   Rx Min%   Tx Max%   * Tx Avg%   Tx Min%

Gi0/5           471.39          8.70          0.00         1295.33        12.81         0.09

Gi0/22        1312.45       13.11          0.03           338.69          6.79        0.00

What can be the cause for this output?

Thank you!

[Joe Clarke]

Have these ports changed speed since HUM initially discovered them?  That is, were they originally added when they were 100Mbps, and are now operating at 1 Gbps?  If you monitor the ports using the Live GraphIt portlet, do you see the 100%+ spikes occurring still?

[stephenweinand]

No, the speed has not changed, it always was 1000 MBit/s.

I also not see any spikes in the Live GraphIt portlet.

Maybe I should rebuild the report and wait if these things are still occuring?

[Joe Clarke]

That is a good idea.  If you can still reproduce the problem, getting the upm_process.log with appropriate debugging should show how the utilization is being calculated.

[stephenweinand]

I have created a new weekly report, so I have to wait, if it is getting better now.

I will let you know.

[stephenweinand]

So, the new weekly report does not show the high Utilizations anymore, but there is a new problem:

In the "Report Details", there are 7 devices and 126 interfaces, but in the "Interface Utilization Summary", there are only 49 Interfaces.

I have added a screenshot, so that you can see, what I mean.

[Joe Clarke]

Do you see any errors in your poller relating to these other interfaces?

[stephenweinand]

No, in the List of Pollers, there are all status "aktiv" without any error.

[Joe Clarke]

It appears you're running a copy of the Interface Utilization Quick Report.  If you run the built-in Quick Report, does it show all of the interfaces?

[stephenweinand]

When running the build in Interface Utilization Quick Report, there are shown 27 of 126 Interfaces.

It seems, that the number of Interfaces changes every day, when running the report.