LMS 4.0 and EoS/EoL Hardware report not working..

mr_hell · ‎11-10-2010

Hi guys,

our LMS server has proxy access to the internet but running a EoS/EoL hardware report results in:-

No data available in the report. The problem could be any one of the following:

1. No EoS/EoL hardware data available in the LMS database for the selected device(s).
2. PSIRT/EOX system job might not have run, or might have failed.
3. You might have entered the wrong cisco.com credentials.

I tried doing it manually by downloading the psirt_eox_offline.txt to the relevant directory and changing the EoS/ EoL configuration to 'local server' on our LMS server but I still get the above message.

I know for a fact we are running devices that have recently been announced by cisco as going EoL and or EoS eg 3750 switches and 2800 series routers so I was expecting to see something in the report.

How can I get this working successfully?

Thanks in advance

Trevor

mr_hell · ‎11-11-2010

Problem is now fixed.

I disabled 'use proxy server' and its now working.