LMS 4.0 Performance Poller Error

[Marvin Rhoads]

A few of my devices are giving me errors on the LMS 4.0 Performance Link Ports Interface Utilization poller job. The error LMS is reporting is:

MIB Variable	Instance	Failure Status	Failure Count	Last Failed Reason	Last Failed
ifHCInOctets	Te1/2	Permanent	22	No Such Instance - The specified instance is not available	Fri, Oct 15 2010, 10:21:53 EDT

It's happening on several devices. For instance, the one above one is a Cisco 7609 (OID .1.3.6.1.4.1.9.1.864) running 12.2(33)SRB5a. Te1/2 is definitely there:

w18e-cr-01.sea#sh int desc | i Te1/2
Te1/2                          up             up       ***w18e-cr-02-sea Te1/2

Reachability status of the device indicates:

Ping		Success
HTTP		Failed
SNMPv1 Read		Success
SNMPv2c Read		Success
SNMPv1 Write		Failed
SNMPv2c Write		Failed
SSHv1		Failed
SSHv2		Failed
Telnet		Success

Performance is polling CPU just fine on this device.

Any suggestions?

[Marvin Rhoads]

Bump.

Any ideas?

[Joe Clarke]

Checking the CLI doesn't give you the full story.  Check the SNMP output, and make sure the ifHCInOctets and ifHCOutOctets are being returned successfully for this interface.  Make sure you use SNMPv2c or v3 to poll those objects.

[Marvin Rhoads]

Is there a way I can check the SNMP output from my LMS server (short of doing a packet capture for all traffic destined for the problematic host)?

I don't have SNMPv3 enabled on the target system. snmpwalk using v2c seems to work fine against the device - partial output below. Should I be concerned about the "Cannot find nodule" output?

I did just now up the Performance SNMP timeout to 10 seconds and 2 retries (from the defaults of 3 and 1).

C:\Users\Administrator>C:\"Program Files (x86)"\CSCOpx\objects\jt\bin\snmpwalk -v 2c -c **pw redacted** 10.224.104.254
Cannot find module (IP-MIB): At line 0 in (none)
Cannot find module (IF-MIB): At line 0 in (none)
Cannot find module (TCP-MIB): At line 0 in (none)
Cannot find module (UDP-MIB): At line 0 in (none)
Cannot find module (HOST-RESOURCES-MIB): At line 0 in (none)
Cannot find module (SNMPv2-MIB): At line 0 in (none)
Cannot find module (SNMPv2-SMI): At line 0 in (none)
Cannot find module (NOTIFICATION-LOG-MIB): At line 0 in (none)
Cannot find module (UCD-SNMP-MIB): At line 0 in (none)
Cannot find module (UCD-DEMO-MIB): At line 0 in (none)
Cannot find module (SNMP-TARGET-MIB): At line 0 in (none)
Cannot find module (NET-SNMP-AGENT-MIB): At line 0 in (none)
Cannot find module (DISMAN-EVENT-MIB): At line 0 in (none)
Cannot find module (SNMP-VIEW-BASED-ACM-MIB): At line 0 in (none)
Cannot find module (SNMP-COMMUNITY-MIB): At line 0 in (none)
Cannot find module (UCD-DLMOD-MIB): At line 0 in (none)
Cannot find module (SNMP-FRAMEWORK-MIB): At line 0 in (none)
Cannot find module (SNMP-MPD-MIB): At line 0 in (none)
Cannot find module (SNMP-USER-BASED-SM-MIB): At line 0 in (none)
Cannot find module (SNMP-NOTIFICATION-MIB): At line 0 in (none)
Cannot find module (SNMPv2-TM): At line 0 in (none)
iso.3.6.1.2.1.1.1.0 = STRING: "Cisco IOS Software, c7600rsp72043_rp Software (c7
600rsp72043_rp-IPSERVICESK9-M), Version 12.2(33)SRB5a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Sat 04-Apr-09 00:"
iso.3.6.1.2.1.1.2.0 = OID: iso.3.6.1.4.1.9.1.864

***********output truncated**************

[Joe Clarke]

You can do a packet capture of SNMP traffic to the affected device during a Performance polling session.  That will help determine why the object is returning noSuchInstance.

[ebezombes]

Hi Marvin,

I have the same issue.

Did you find a solution ?

Many thanks for your reply,

Elisabeth

[isaacalves27]

Hello Marvin

Any solution for this issue?

I am facing the same issue on our 2960S switches. An SNMP walk from LMS is giving the correct results.

Would be very gratefull if you could help me on this one.

Best regards

Isaac