LMS 4.0 problem with the DCR

[davexxxxx1]

I want to change zhe display name of some devices in the DCR. But I always get the error message :

"The device is not available in the Device Credential Repository, or you are not authorized to view the device details."

What's the problem?

[Robert Pavone]

David,

Check the permissions of the user you logging in as (what user group are you part of).  Are you doing local authentication or TACACS (ACS) authentication?

Rob

[davexxxxx1]

I am doing local authentication and I am using the admin account from the installation. I have immigrated the backupfiles from LMS 3.2 could be there a problem?

[Robert Pavone]

David,

It is possible that migrating the data from LMS 3.2 could be causing the authentication issue but can't say 100% it that is the root cause.

rob

[ajawaid002]

Hi,

I'm having the exact same problem except I've done no migration from 3.2. Was this ever resolved?

Aamir

[davexxxxx1]

No, I made a new discovery from my network. Because I changed the database password and after this it was even worser.