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LMS 4.2.2 virtual appliance fresh install : DCR Server Error

Hello,

I have installed a new version of LMS 4.2 on virtual appliance (VMware 4.1) and I have an issue.

When I go the "Device Administration --> Manage Device State" I have the following error :

Server Error

Error
Error in communicating with DCR Server. For more details click here.
DCR Server may be down. Please start the DCR Server and then refresh the page.

Following the details link I have : (I did all the check written below).

DCR Server Error

The communication error may be due to the following reasons:

  • The DNS resolution does not match with server assigned IP Address.
  • Workaround: DNS resolvable IP Address should be same as server IP Address.

  • DHCP is enabled in the server.
  • Workaround: DHCP should be disabled in the server.

  • The server’s original IP Address may have changed.
  • Workaround: Restart Cisco Prime Daemon Manager.

  • CTM registry corruption has occurred due to rebooting the server without stopping the Cisco Prime  Daemon Manager.
  • Workaround: Delete the ctmregistry and ctmregistry.backup file in  NMSROOT/MDC/tomcat/webapps/cwhp/WEB-INF/LIB and then restart the Cisco Prime Daemon  Manager.

  • DCR Server and related process might be down.
  • Workaround: Check the processes to make sure DCR Server is running, and restart it if not.

  • The hostname change is not done by the hostnamechange.pl in LMS.
  • Workaround: Hostname change should be done using NMSROOT/bin/hostnamechange.pl in LMS.

  • LMS self signed certificate would have been expired.
  • Workaround: Regenerate the certificate and restart the daemon manager.

I try to reinstall LMS 4.2 with or without patches 4.2.1 and 4.2.2 I always have the same problem. The DCR server process is running.

Here the result of the show application status LMS in SSH :

S-CISCO-LAN-MS/sysadmin# show application status LMS

  Process               State                                     Pi

d

  *******               *****                                     **

*

  ESS                   Program started - No mgt msgs received    27

14

  EssMonitor            Running normally                          29

50

  EventFramework        Program started - No mgt msgs received    32

95

  SyslogCollector       Running normally                          32

96

  RMEDbEngine           Program started - No mgt msgs received    32

97

  DfmBroker             Running normally                          34

24

  DfmServer             Running normally                          36

62

  DfmServer1            Running normally                          36

63

  FHDbEngine            Program started - No mgt msgs received    36

64

  EPMDbEngine           Program started - No mgt msgs received    40

81

  EPMServer             Running normally                          42

20

  AdapterServer         Program started - No mgt msgs received    43

20

  AdapterServer1        Program started - No mgt msgs received    43

21

  FHServer              Running normally                          43

22

  INVDbEngine           Program started - No mgt msgs received    43

23

  PMServer              Running normally                          4582

  IpmDbEngine           Program started - No mgt msgs received    4708

  UPMDbEngine           Program started - No mgt msgs received    4840

  UPMDbMonitor          Running normally                          4949

  ANIDbEngine           Program started - No mgt msgs received    4953

  MACUHIC               Running normally                          4990

  UTLITE                Running normally                          4991

  CmfDbEngine           Program started - No mgt msgs received    4992

  CmfDbMonitor          Running normally                          5104

  DFMLogServer          Program started - No mgt msgs received    5106

  DFMCTMStartup         Administrator has shut down this server   0

  FHPurgeTask           Never started                             0

  DFMMultiProcLogger    Program started - No mgt msgs received    5108

  CSDiscovery           Never started                             0

  DCRDevicePoll         Never started                             0

  CSRegistryServer      Running normally                          5109

  Tomcat                Program started - No mgt msgs received    5110

  TomcatMonitor         Running normally                          5206

  Apache                Running normally                          5567

  DCRServer             Running normally                          5580

  CMFOGSServer          Program started - No mgt msgs received    5641

  TISServer             Program started - No mgt msgs received    5642

  DFMOGSServer          Program started - No mgt msgs received    5757

  NOSServer             Running normally                          5795

  PTMServer             Running normally                          5796

  InventoryCollector    Running normally                          5797

  Interactor            Program started - No mgt msgs received    5885

  InventoryCollector1   Program started - No mgt msgs received    5886

  Interactor1           Program started - No mgt msgs received    6116

  UPMProcess            Running normally                          6117

  WlseUHIC              Running normally                          6118

  UTManager             Running normally                          6119

  VNMServer             Program started - No mgt msgs received    6120

  EssentialsDM          Running normally                          6121

  ICServer              Running normally                          6310

  EnergyWise            Running normally                          6581

  ConfigMgmtServer      Running normally                          6582

  PMCOGSServer          Program started - No mgt msgs received    6583

  ConfigUtilityService  Running normally                          6584

  CAAMServer            Running normally                          6585

  IPMOGSServer          Program started - No mgt msgs received    6586

  TopoServer            Program started - No mgt msgs received    6587

  LicenseServer         Program started - No mgt msgs received    6588

  FDRewinder            Never started                             0

  NameServer            Program started - No mgt msgs received    6591

  NameServiceMonitor    Program started - No mgt msgs received    6792

  EDS                   Running normally                          6870

  ANIServer             Running with busy flag set                7224

  UTMajorAcquisition    Never started                             0

  EDS-GCF               Running normally                          7257

  jrm                   Running normally                          7258

  DataPurge             Administrator has shut down this server   0

  IPMProcess            Program started - No mgt msgs received    7535

  CTMJrmServer          Administrator has shut down this server   0

  SyslogAnalyzer        Never started                             0

  ChangeAudit           Never started                             0

  diskWatcher           Running normally                          8381

I run out of ideas...

Regards,

Abel

1 REPLY 1
Highlighted
Beginner

Hi,

3 years passed but I have the same issue with 4.2.5. Can you let me know what was the issue and what is the solution?

10Q!

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