LMS 4.2.4 Error RICS0001:Internal Error,unable to process the collected data from the device.

[Laxmi Khajjannavar]

Hi

LMS 4.2.4 inventory collection fails with Error RICS0001:Internal Error,unable to process the collected data from the device for few devices.

Can anyone help me out.

Regards

Laxmi

[Vinod Arya]

They are definately supported. However such issues are usually due to device packages, if unavailable or not installed.

Please do following :

1. Check Admin > software centre > device updates and check any devices packages available in Cisco.com and install it and recheck.

2. Please do a snmpwalk on problematic device on sysObjectID and share result. Following is the way to do snmpwalk :

• GUI - Open the device in Device Centre (Inventory > Tools > Device Center) and open the device with IP and from tools select snmpwalk and do it for sysObjectID (1.3.6.1.2.1.1.2)
• CLI : CD to NMSROOT/objects/jt/bin from command prompt. run command as per following syntax:

snmpwalk -v2c -c <snmp_community_string> 1.3.6.1.2.1.1.2

Example :

community string = test123

IP = 10.1.1.1

snmpwalk -v2c -c test123 10.1.1.1 1.3.6.1.2.1.1.2

3. Please check your device package, by clicking on the number of packages in front of Inventory, conifg and image management from :

Admin > System > Software Center > Device Update

Also, check device identity under edit identity option from :

Inventory > Device Administration > Add / Import / Manage Devices

Check my screenshots for details :

Please check and share results.

-Thanks
Vinod
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