Hi Experts,
One of my Customer has a LMS 4.2.5 server. The server has been installed some years ago. It has been worked fine until now.
The Customer wanted to use User Tracking quick report but he got the error message: "Application error".
I have done the following troubleshooting steps:
I have checked the processes and realized that DCRServer has been stucked in state: Waiting to initialize. And, of course there were some processes in Never started state.
As this is an old story, so I have double checked the following files:
/opt/CSCOpx/MDC/tomcat/shared/lib/ctm_config.txt
/opt/CSCOpx/MDC/tomcat/webapps/cwhp/WEB-INF/lib/ctm_config.txt
/opt/CSCOpx/MDC/tomcat/lib/ctm_config.txt
but they had proper content.
I have checked /opt/CSCOpx/lib/classpath/md.properties as well. It is also OK.
On the server the hostname did not changed.
On the server there is a corporate certificate installed and it is still valid.
I have tried to restart the server but no luck.
I have enabled debugging in NMSROOT\lib\classpath\com\cisco\nm\dcr\log4j-dcr.properties file.
Restarted daemon manager.
During starting processes I have realized that DCRServer has beed started correctly, but after a while, when around diskWacher process starts then the state of DCRServer changed to Waiting to initialize.
In dcr.log file I can see the following ERROR message:
[ Thu Nov 08 23:26:02 CET 2018 ] [main] ERROR CTM.client - ERR_IN_WRITING_REQUEST, BEFORE_INVOC, Error in writing the request, Binary mode java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: com.sun.net.ssl.internal.ssl.DefaultSSLContextImpl)
[ Thu Nov 08 23:26:12 CET 2018 ] [main] DEBUG CTM.client - RPC, EncodingStyle = CTMConstants.CTM_BINARY
[ Thu Nov 08 23:26:12 CET 2018 ] [main] DEBUG CTM.common - classLocation is: jar:file:/opt/CSCOpx/MDC/tomcat/webapps/cwhp/WEB-INF/lib/ctm.jar!/com/cisco/nm/xms/ctm/common/CTMConfig.class
[ Thu Nov 08 23:26:12 CET 2018 ] [main] ERROR CTM.client - ERR_IN_WRITING_REQUEST, BEFORE_INVOC, Error in writing the request, Binary mode java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: com.sun.net.ssl.internal.ssl.DefaultSSLContextImpl)
[ Thu Nov 08 23:26:23 CET 2018 ] [main] DEBUG CTM.client - RPC, EncodingStyle = CTMConstants.CTM_BINARY
[ Thu Nov 08 23:26:23 CET 2018 ] [main] DEBUG CTM.common - classLocation is: jar:file:/opt/CSCOpx/MDC/tomcat/webapps/cwhp/WEB-INF/lib/ctm.jar!/com/cisco/nm/xms/ctm/common/CTMConfig.class
The above error message is repeating.
I'm at this point now. What should I check further?
Could you please help me troubleshooting this issue?
Please let me know if you need more info.
Thanks in advace for your help!
Best Regards,
Gabor
