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LMS 4.2 RMEDbEngine do not start

IP-Services
Level 1
Level 1

Hello,

since a few days I have a problem with my LMS 4.2.5. In the section software/hardware Summary i get only the message: "No devices in LMS (or) Unable to retrieve devices with inventory data."

In the Job Approval section: "Not able to intialize DataBase Engine.Check RMEPortlets.log"

 

In the windows Eventviewer I get three errors:

 

Log Name:      Application
Source:        SQLANY 10.0
Date:          2/12/2015 2:41:35 PM
Event ID:      1
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LT07379.lew.de
Description:
The description for Event ID 1 from source SQLANY 10.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

RMEDbEngine
*** ERROR *** Assertion failed: 201135 (10.0.1.4310)
page freed twice

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="SQLANY 10.0" />
    <EventID Qualifiers="0">1</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-12T13:41:35.000000000Z" />
    <EventRecordID>74690</EventRecordID>
    <Channel>Application</Channel>
    <Computer>LT07379.lew.de</Computer>
    <Security />
  </System>
  <EventData>
    <Data>RMEDbEngine</Data>
    <Data>*** ERROR *** Assertion failed: 201135 (10.0.1.4310)
page freed twice</Data>
  </EventData>
</Event>

Log Name:      Application
Source:        SQLANY 10.0
Date:          2/12/2015 2:41:36 PM
Event ID:      1
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LT07379.lew.de
Description:
The description for Event ID 1 from source SQLANY 10.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

RMEDbEngine
Internal database error *** ERROR *** Assertion failed: 201135 (10.0.1.4310)
page freed twice -- transaction rolled back

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="SQLANY 10.0" />
    <EventID Qualifiers="0">1</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-12T13:41:36.000000000Z" />
    <EventRecordID>74691</EventRecordID>
    <Channel>Application</Channel>
    <Computer>LT07379.lew.de</Computer>
    <Security />
  </System>
  <EventData>
    <Data>RMEDbEngine</Data>
    <Data>Internal database error *** ERROR *** Assertion failed: 201135 (10.0.1.4310)
page freed twice -- transaction rolled back</Data>
  </EventData>
</Event>

Log Name:      Application
Source:        SQLANY 10.0
Date:          2/12/2015 2:41:36 PM
Event ID:      1
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LT07379.lew.de
Description:
The description for Event ID 1 from source SQLANY 10.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

RMEDbEngine
Could not start server

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="SQLANY 10.0" />
    <EventID Qualifiers="0">1</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-12T13:41:36.000000000Z" />
    <EventRecordID>74692</EventRecordID>
    <Channel>Application</Channel>
    <Computer>LT07379.lew.de</Computer>
    <Security />
  </System>
  <EventData>
    <Data>RMEDbEngine</Data>
    <Data>Could not start server</Data>
  </EventData>
</Event>

 

The process RMEDbEngine has the status never started.

97.RMEDbEngineNever started000N/ANot applicable

 

It is not possible to start the Process manually.

 

What can I do to fix this Problem?

How can I start the RMEDbEngine?

1 Accepted Solution

Accepted Solutions

AFROJ AHMAD
Cisco Employee
Cisco Employee

Hi ,

 

try to run the "transaction log recovery " process first::

1)Stop the Daemon Manager :  

/etc/init.d/dmgtd stop

neyt stop crmdmgtd

 

2) Remove or rename the RME database transactional logs (if they exist):

NMSROOT\ CSCOpx\databases\rmeng\rme.log

 

3)

NMSROOT\ CSCOpx\databases\rmeng > dbsrv10.exe -f rmeng.db

 

4) start the daemon manager

(net start crmdmgtd)

/etc/init.d/dmgtd start

 

If above does not work then you need to reinitialize the RME database to fix the issue . you can use the below link for reference: :

https://supportforums.cisco.com/document/33056/lms-database-troubleshooting

 

Thanks-

Afroz

***Ratings Encourages Contributors ****

 

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****

View solution in original post

2 Replies 2

AFROJ AHMAD
Cisco Employee
Cisco Employee

Hi ,

 

try to run the "transaction log recovery " process first::

1)Stop the Daemon Manager :  

/etc/init.d/dmgtd stop

neyt stop crmdmgtd

 

2) Remove or rename the RME database transactional logs (if they exist):

NMSROOT\ CSCOpx\databases\rmeng\rme.log

 

3)

NMSROOT\ CSCOpx\databases\rmeng > dbsrv10.exe -f rmeng.db

 

4) start the daemon manager

(net start crmdmgtd)

/etc/init.d/dmgtd start

 

If above does not work then you need to reinitialize the RME database to fix the issue . you can use the below link for reference: :

https://supportforums.cisco.com/document/33056/lms-database-troubleshooting

 

Thanks-

Afroz

***Ratings Encourages Contributors ****

 

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****

Hi,

thank you for help. After reinitialisizing the RMEDb my LMS woks fine again.

 

Kind regards

Ludwig