LMS3.0 upgrade - webserver access issue

[mburrell5]

Just upgraded from LMS2.6 to 3.0. Not able to login to application via browser. Have changed https port to no avail. Apache is running as are all LMS services as per Cisco doco. Any ideas?

[mburrell5]

see attached as requested

[Joe Clarke]

The error in the stdout.log is the same: connection refused on the SSL port. This can mean only a few things. One, Apache cannot bind to tcp/1150 for some reason, or the client is detecting a different IP address or hostname for this server than is what is actually configured on it.

The best way to check for the former is to get the output of netstat -a -n -o -b while dmgtd is running. The best way to check for the latter is to start a sniffer trace on your client filtering on TCP traffic, then try to login.

Assuming you're still getting the same IE error, this will show us exactly what IE is trying to connect to.

[mburrell5]

Attached is the netstat output. Note that Apache is listening on port 1030 and 1741. this is in spite of me changing the port to 1150 using changeport. I had to manually configure the port to 1150 in the httpd.conf file which seemed odd.

When I type the url http://10.76.xxx.xxx:1741 and enter the url changes to http://10.76.152.252:1741/CSCOnm/servlet/login/login.jsp and the "Internet Explorer cannot display the webpage" error is displayed

[Joe Clarke · Accepted solution]

Okay. Based on what I've seen of your configuration, you should be able to restart dmgtd, and everything should now work:

net stop crmdmgtd

net start crmdmgtd

[mburrell5]

It worked - fantastic. Thanks for your help