Network Assitant error Could not create Java Virtual machine

[woodward.michael]

I went to start my Network assistant and got this error.

Network Assistant error Could not create Java Virtual machine

Any ideas?

Michael

[Mark Malone · Accepted solution]

hi

have a look at this thread looks like there's a few options you can do

https://supportforums.cisco.com/discussion/12344201/cna-6-installshield-wizard-will-not-install-jvm-not-found-message

[woodward.michael]

Hi Mark

Right after I posted this I found the same answer you did. I have it up and running now. Just trying to figure out why one of my ports is not active. I have a Cisco 2960x 24PS-L. Port 8 has no activity light at all.

Michael

[Mark Malone]

hmm that's odd only 1 port not working , it is working outside of the assistant ok yes if your actually consoled into the switch and connect something to the port

I see another post with similar issues but it says there were known bugs but they should have been fixed in 6.3 are you using that version now ?

https://supportforums.cisco.com/discussion/12309601/cisco-network-assistant-v60-not-showing-active-ports-no-green

honestly the CNA does seem a bit buggy , I don't use it personally but there seems to be a lot of posts with issues relating to it  software not working correctly