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John Gooch
Beginner

Nullpointer Exception on "Export device to list"

Version: LMS 2.3

OS: Solaris 10 Sparc 64bit

Java version : Java 1.5.0_26

Whenever I attempt to "export a device list to device selector" from say RME recently failed to sync device list, I get a 500 error in my browser. Also, the Tomcat server's stdout.log will show the event in the attached text file.

I tried restarting the RMEOGSServer process, with no effect on the issue. Any ideas?

3 REPLIES 3
AFROJ AHMAD
Cisco Employee

Hi ,

Kindly attached the output of pdshow

and

dcr.log
dcrimpexp.log
dcrserver.log
dcrclient.log(nmsroot\log)
stdout.log (found under ../CSCOpx/MDC/tomcat/logs)

Thanks
Afroj
Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****

Log files attached.

Hi,

From the logs I can see the devices were Exported sucessfully.

[ Sat Aug 06 23:00:08 GMT 2011 ] INFO   [DCRImpExpLogger : info]  : DCRJobInvoker Devices exported to the file :/enm01/UTData/Inventory.csv successfully.

From the other Exception it looks like user does not have Enogh Premission to perform the Task.

kindly check the user and it's premission ..

Thanks

Afroj

Thanks- Afroz [Do rate the useful post] ****Ratings Encourages Contributors ****