Every time I start the application to join a conference call, it prompts me tune my headphones, which makes me late to the call. Can I disable this behavior? I running it on Windows 7 Professional , and the Cisco IP Communicator app version is 8.6.4.0 ... View more

Environment: Solaris 10(Sparc) LMS 3.2 RME 4.3.1 CS 3.3.0 CM 5.2 I need to delete a device from CiscoWorks but I cannot find it in the Common Services->Device Management search. I can find it by IP address using the Network->Object Finder . It has an IP address, hostname, display name, and "managed by" information in the search results. Supposedly its managed by: RME IPM DFM(listed twice) However, when I click on the device link , it has almost no tools available (limited to ping) and no device information. I'm hard pressed on how to delete the item withouth having it in Common Services so that I can select it and then click on "delete" . Any ideas on how I can purge this device? Also, if you know which tables that Object Finder searches, that might lead me to a solution to this problem. Thanks in advance. ... View more

We have access to external(outside networks) Web sites blocked for our servers, and someone noticed that our Ciscoworks box is constantly querying  our internal DNS servers for cisco.com. So much so they have asked me to disable whatever process is performing the queries .  Can someone explain how to accomplish this or point me to documentation that might? Its pretty common to partition off servers from the Internet in order to close it as an attack vector on our network resources. I've thought of putting Cisco.com in the hosts file , and  then direct that to the loopback address. While it's definitely a solution, I'd rather use built-in settings to stop the queries altogether. ... View more

Version: LMS 2.3 OS: Solaris 10 Sparc 64bit Java version : Java 1.5.0_26 Whenever I attempt to "export a device list to device selector" from say RME recently failed to sync device list, I get a 500 error in my browser. Also, the Tomcat server's stdout.log will show the event in the attached text file. I tried restarting the RMEOGSServer process, with no effect on the issue. Any ideas? ... View more

I periodically get this error in Tomcats CiscoWorkds Home/MDC/tomcat/logs/stdout.log file. The symptom occurs after logging in and opening any page on the CiscoWorks Web portal ( eg Common Services ). Several applets fail to load, and I'll see the error included in the attached file come up repeatedly after each page refresh. After quite a bit of research, I found many recommendations to increase the ulimit for files, using the "ulimit -n" command. I've upped it to "unlimited" and thne problem continues to reoccur. Here's my environment: LMS 3.2 Solaris 10 (patched up to the April 2011 CPU ) 64 bit SPARC processor Java Runtime Engine 1.5.0_28 Any more ideas? This might be a case where I need to increase a max network connections setting for each of the Tomcat applications. I've never done that, but that's my best guess. ... View more

Being fairly new to Ciscoworks, I've been scouting for documentation that explains the processes as enumerated by the "pdshow" command. Also, when there are problems, I find myself hunting through the log files without a clear understanding of which log file most likely contains the data I need for troubleshooting purposes. Is there a document, preferably in table format, that has at least a brief explanation of each of these items? I can probably eventually glean this information from reading all of the documentation, but that would be a lengthy task. Thanks in advance. ... View more

I inherited a Ciscoworks installation, and would like to create a credential set for a certain class of device. However, after searching around the interface and documentation, I cannot find instructions on how to add a credential set with certain snmp, ssh, credentials. We use ACS authentication and authorization, which may help with my question. All input is welcome.  ... View more

In my environment, there are remote network devices that are turned on/off on an as-needed basis. Since we can't know when they'll be on the network, they cause failure alerts in Ciscoworks ( say RME tried to inventory them while they are offline ). Is there a best practice for handling this case? My idea is to create a user group of devices that are excluded from schedule inventory/configuration backups so that we can prevent the alerts.from being generated. However, I don't know if CiscoWorks has this capability . ... View more