PI3 Access points not pulled from wlc

[Niels van der Made]

Hi all,

I'm currently evaluating Cisco Prime Infrastructure and I ran in some strange issue.
When I add one of our wlc's I do see wireless clients and all kinds of info from the wlc but it can't see the actual access points.
(See the attached screendump)

I see the same problem with different version of the wlc (tested with 8.3.102 and 8.2.100), so that should not be an explanation.

Anyone else experienced this issue?

Kind regars,

Niels

[Mark Elsen · Accepted solution]

  - Is there any info about access point in the Network Device Summary dashlet ?

M.

[Niels van der Made]

No, somehow PI doesn't recognise any access point from any controller.
On a previous instance of PI I did not have this problem, so I'm beginning to think there has gone something wrong with the installation.

[Mark Elsen · Accepted solution]

>No, somehow PI doesn't recognise any access point from any controller.
On a previous instance of PI I did not have this problem, so I'm beginning to think there has            gone something wrong with the installation.

Possibly  a few items to verify

             1) ncs status    (from an admin ssh logon)

             2) remove and re-add  the controller; make sure that all entered credentials are correct by pressing verify credentials before the final add

             3) check prime version and wether it is compatible with the controller version

             4) What platform are you using Prime on,  if VMWARE , check you a are using a compatible vmware version.

      For items 3) and 4) googling will guide you to the correct information

M.

[Niels van der Made]

Sorry pushed the answer button unintended...

1) ncs status    (from an admin ssh logon)

Warning : Unknown hardware type : KVM
Health Monitor Server is running. ( [Role] Primary [State] HA not Configured )
Database server is running
Ftp Server is running
Tftp Server is running
Matlab Server is running
Matlab Server Instance 1 is running
NMS Server is running.
Plug and Play Gateway is running.
SAM Daemon is running ...
DA Daemon is running ...

2) remove and re-add  the controller; make sure that all entered credentials are correct by pressing verify credentials before the final add

Tried that earlier, no luck.

3) check prime version and wether it is compatible with the controller version

Prime version 3.0.0 and WLC 8.3.102 and 8.2.100, which are both compatible.

 4) What platform are you using Prime on,  if VMWARE , check you a are using a compatible vmware version.

We are using KVM.