Prime 3.7 -- Clients and Users

[Allen Watson]

I have several switches that do not show Clients(see tables below):

All other 3750 do show clients, Any ideas as to why?

Cisco 3750 Stackable Switches	12.2(55)SE1
Cisco 3750 Stackable Switches	12.2(55)SE5
Cisco 3750 Stackable Switches	12.2(55)SE6
Cisco 3750 Stackable Switches	12.2(55)SE8

Cisco Catalyst 3650-48PD-E Switch	03.06.04.E
Cisco Catalyst 3650 Switch Stack	03.06.06E
Cisco Catalyst 3650 Switch Stack	16.3.5b
Cisco Catalyst 3650 Switch Stack	16.6.5
Cisco Catalyst 3650 Switch Stack	16.6.6
Cisco Catalyst 3650 Switch Stack	16.12.3a

[Allen Watson]

I have resolved the issue with the 3650 switches.

I am still not able to see the clients on the Version 12.2(55) switches and have not found any resolution.

[Bryson F · Accepted solution]

Is it possible for you to upgrade the switches not able to see clients to the version where you can see clients? could you also post a comparison of what you can see ( switch with clients) and an example of troubled switch with out clients?

[Allen Watson]

Updated from 122-55.SE5 to 150-2.SE7 and issue is resolved with no config change

[Bryson F]

thats good to hear, sorry the solution took so long. Typically when dealing with multiple switches a good rule of thumb is to try to keep them all on the same version as best as you can and also to upgrade one first and test everything you could need on that switch. Also depending on the network the newest version isn't always a fix all.