Prime infra 2.1: How to configure email alert supression time (30 min)

[rakeemkhan61]

Hi Experts,

I am not sure if it is possible or not, but my client is investigating an on going issue where we are tracking the interface down alerts on a switch.

We have configured the mail server setting & getting the mails also for the interface down alerts but there is a note in the mail which says mail notifications will be suppressed for next 30 mins for subsequent alerts of this interface; is their any way to configure/remove the this suppression time as my client is wants the e-mail each time this interfaces flaps up/down. 

Any help will be appreciated

Thanks

Rakeem

[Ashok Kumar · Accepted solution]

Hi,

once an e-mail alert has been received for an interface the e-mail alerts for the subsequent alerts for the same interface will suppressed for next 30 mins.

Unfortunately, this e-mail suppression time is not configurable & filed as an Enhancement Request (BUG | Severity 6): CSCuq54773.

Enhancement Request (BUG | Severity 6): CSCuq54773

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Symptom:
Certain repetitive alerts would report that "E-mail will be suppressed up to 30 minutes for these alarms". Many deployments want this time value to be configurable.

Conditions:
PI - 2.0, 2.1
When e-mails notifications are sent out

Workaround:
None at the moment

https://tools.cisco.com/bugsearch/bug/CSCuq54773/?referring_site=bugqvinvisibleredir

- Ashok

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[rakeemkhan61]

Thanks Ashok; looks like need to see other options :(

but anyway thanks again for exact information