07-29-2013 02:25 PM
Hello,
I bought a brand new PI 1.3 appliance, i configured the network part and the password. When I tried to access to the web pages I can't get anything work.
After a quick look on the forum I saw, some command (ncs stop, ncs cleanup, and ncs db reinitdb) but with no success.
Here is the output from "show application status NCS"
srv-eps-ssi12/admini# sh application status NCS
Health Monitor is running, with an error.
failed to start NCS on startup Health Monitor
Reporting Server is running
Ftp Server is running
Database server is running
Tftp Server is running
Matlab Server is running
NMS Server is stopped.
SAM Daemon is running ...
DA Daemon is running ...
Syslog Daemon is running ...
status
I don't know what to do after tried everything. The PI version is PI 1.3.0.20, and it's installed on a Cisco appliance.
Does anyome as an idea on how get this appliance works?
Regards
07-29-2013 03:03 PM
Your best bet will be to reimage the appliance.
I'll send you a message asking for your CCO ID.
Reply back with that info and I'll publish an image of an ISO of 1.3.0.20::
You'll receive an email with instructions to download the image.
Burn that image to a Dual Layer DVD then reimage then go back through the setup and you'll be good to go...
07-31-2013 11:55 PM
Hello Rob,
Thanks for your repply, I sent you my CCO ID.
Regards,
Mathieu
08-01-2013 05:04 AM
Mathieu, I can't seem to find the email you sent with your CCO Id.
Can you please resend it?
thanks, rob
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