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Ade Beckford
Beginner

Prime infrastructure 2.0 - Inventory error with Virtual-Access Interface

Hi,

We have recently been trying to resolve a few issues with routers which get partial inventory failures upon discovery. I have managed to narrow this down slightly with the help of the inventory.log file. (With help from this post https://supportforums.cisco.com/thread/2255346 ) I have found the following happnes when this device is added:

[2014-03-04 14:00:27,537] [ICE Service[ 1]Thread: 29] [inventory] [ERROR] - 172.16.3.202 Object detected as SAME but DB Object obtained from the database is NULL For instance id: 0 For generated POJO: PPPEncapsulation[callBack=false,callIn=false,callOut=false,multilink=false,name=Virtual-Access1,oneTime=false,owningEntityId=69757688_172.16.3.202,preferedAuthType=NONE,deployPending=NONE,name=Virtual-Access1,owningEntityId=69757688_172.16.3.202,instanceId=0,_orderedListOEIndex=<Integer>,_creationOrderIndex=<Integer>,instanceVersion=0]

I have highlighted above where it mentions the problem with the virtual access interface. The configuration on the router is for PPPoE and the virtual-access1 interface is bound to Dialer0.

It then goes on to roll back the transaction:

172.16.3.202 persistObjects called with addList size = 307, updateList size = 6

172.16.3.202 Exception while persisting: com.cisco.xmp.persistence.common.util.DMMCRUDException:,message=errorId=12,componentName=CRUD Error Create Object Failed

172.16.3.202 Exception occured while inventory collection for device with id 69757688: com.cisco.xmp.inventory.ice.InventoryException: errorId=12,componentName=CRUD Error Create Object Failed

172.16.3.202 Done with collection. Total call method time: 15308

172.16.3.202 Rolling back the transaction

Has anyone else come accross this issue?

I have attched the log showing just messages from this device.

Thanks,

Mike.

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