Prime Infrastructure Device and Interface Health Collection Settings

[alex.dersch]

Hello,

i am evaluating Prime Infrastructure 1.2, so far i have added two devices. A router 2911 and an Catalyst 3560x, but for both devices i don't get any graphs for memory, cpu or interface utilization.

I tried to enable Administration > System Settings > Monitoring Settings Auto Monitoring but the changes are not saved even i nice status message on the bottom right corner.

after a refresh it's like before.

I have an NCS as well and there i have in the background tasks Switch CPU and Memory Poll as well as Switch Interface Utilization Poll. In the Prime Infrastructure i don't have them at all. According to the Configuration Guide there should be a CAT Switch CPU and Memory Poll and a CAT Switch Interface Poll Task, but there is nothing.

Here the Screenshot from NCS

and here from Prime Infrastructure

any ideas?

regards

Alex

[0600648902]

Hi Alex,

Did you manage to solve the problem ? I am not able to monitor interface utilization. Would you share please. Thank you in advance.

regards,

suwa

[alex.dersch]

Hi Suwa,

it's a bug. here the Bug Tool Numbers,

CSCuc63298

CSCuc63310

regards

Alex

[0600648902]

Thanks for your prompt response, Alex. Really appreciate it.

Sadly, there is no patch yet. Any idea when is the next release ?

regards,

suwa

[alex.dersch]

No Idea

[thagai]

Alex, Suwa

You can still monitor interfaces with the following workaround (which works for me):

Under Design > Monitoring Configuration:

From the tree on the left, expand Features > Interface Health

If needed, select the interface parameters to poll and the polling intervals, provide a name to your template and then click "Save as new template"

Under Deploy > Monitoring Deployment:

Locate your template and click the green "Deploy" button

Select which devices you want to poll, or just select a group like "Routers", Switches etc.

That should do the trick and information should show up after few minutes.

Hope it helps,

Tomer

BTW- you can also perform the same for device health, by using "Device Health" Metrics template under "Design".

[0600648902]

Hi Tom,

Thanks for the guide. I am able to see the graph in the first few minutes. then it's gone, back to empty. I try to recreate and redeploy the template, but still fail. I browse to Monitoring > Performace > Interface, it shows nothing. Then I browse to Interface details, it shows polling disabled (Polling Enabled : NO).

What could be the issue ?

[0600648902]

Hi Tomer,

I managed to resolve the issue by re-discovering the devices.

Thanks!

[Chansit Watthanaphothidit]

I have met problems seem like your post.

I installed two prime infra 2.2 and try to monitor interface-healthy on Catalyst 6509E but it failure, no problem on Catalyst 4507R+E.

The symptom like your post but polling remain running, I try re-activate polling but still failure.

I try creating polling again, I could saw graph few minutes then it go out.

This morning I have restarted a host server, I'm going to check again on Tuesday night.

Thank you for your guide.

[JessMWKU12]

Chansit, 

I am having a similar issue with our 6509's. We have isolated the issue to only our routed L3 interfaces. 

If i have:

int G1/1

switchport access vlan X

AND

int g1/2

no switchport

ip address x.x.x.x x.x.x.x

I can see utilization on the layer 2 switched interface but not on the L3. I have opend a TAC case on this but so far we have found nothing to explain.

[Chansit Watthanaphothidit]

I try to prove of problems and fine conclusion.

I have disabled int-healthy for L2 interfaces and reactivated int-healthy for L3 interfaces then graphs for L3 is comeback again.
I have disabled int-healthy for L3 interfaces and reactivated int-healthy for L2 interfaces then graphs for L2 is comeback again.
I have simultaneously activated int-healthy for L2 and L3 interfaces then all graphs is go out.

Conclusion is unable to run int-healthy for L2 and L3 simultaneously.