Prime Infrastructure not using Proxy settings

[Patricia Oliveira]

Hi,

We've configured Prime Infrastructure proxy setting and even then we saw PI going to the firewall to access TAC support page:

Please, check below the proxy log:

Feb 12 18:32:05  JW801RJ1 RT_FLOW: RT_FLOW_SESSION_DENY: session denied 10.21.97.193/37121->72.163.4.70/443 junos-https 6(0) CLEANUP GREENZONE AMBERZONE-A

Feb 12 18:32:08  JW801RJ1 RT_FLOW: RT_FLOW_SESSION_DENY: session denied 10.21.97.193/37121->72.163.4.70/443 junos-https 6(0) CLEANUP GREENZONE AMBERZONE-A

Feb 12 18:32:14  JW801RJ1 RT_FLOW: RT_FLOW_SESSION_DENY: session denied 10.21.97.193/37121->72.163.4.70/443 junos-https 6(0) CLEANUP GREENZONE AMBERZONE-A

Has anyone pass through this issue also??

[Vinod Arya · Accepted solution]

If you are using PI 2.0, it may be mostly :

CSCum47583    PI 2.0 is not able to connect to cisco.com to check for updates

-Thanks

Vinod
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[Patricia Oliveira]

Vinod,

I'm running 2.0. Checking the bug report and the Patch download area, there ins't a fix (patch) for this issue, right?

Thanks for your help,

Patricia Oliveira

[Vinod Arya]

Unfortunately yes, there isn't a fix. Fix is planned for PI 2.0.1.

-Thanks
Vinod

[Patricia Oliveira]

Hi,

Running 2.1 and got the same problem.

tks