PRIME-NCS-APL-K9 - Not booting from DVD (Dual Layer)

[joshhunter]

Hello, I have a Generation 1 Appliance that I am trying to install/upgrade to Prime Infrastructure 3.1 (3.1.4 supports Gen 1).

The appliance will not boot from DVD, we do not even get to the Prime Menu option boot screen.

According to the read me this should appear automatically after server initialization.

I have tried Prime Infrastructure 3.0 and 3.1 Dual Layer DVDs and explicitly telling the server to boot from DVD.

I have also tried a different DVD Drive.

The DVDs are high quality, and confirmed working on other servers. 

Has anyone encountered this issue on PRIME-NCS-APL-K9 appliance? Almost like the server bios/firmware needs updating. 

[marce1000]

 - DId you burn these DVD's  yourself ? From the prime 2.2 admin guide, I get (for instance);

If you need the ISO image on disk: Burn the ISO image to a Dual Layer DVD using DVD authoring software. For reliable results, we recommend that you conduct the burn at single (1X) speed and with the “Verify” option turned on.

             I presume that this will apply to your current prime version too

(ref: http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/2-2/administrator/guide/PIAdminBook/maint_sys_health.html)

M.

[joshhunter]

Hi Marce1000,

Yes, I used Nero Burning Tools and verified.

The DVD boots using a number of servers and I see the Prime Infrastructure menu/install screen, but not on the Prime Appliance.

Additionally, I have burnt working disks for the old ISE Appliance which appears to be similar model of IBM x3550. 

[joshhunter]

The DVDs and Drive were okay, there were in fact booting, however the DVD menu was only shown on monitor output (despite the read me guide stating it would display on both serial and video).

http://www.cisco.com/web/software/284272932/132508/Guide_for_installing_PI_314_and_migrating_PI_30X_to_PI_314_on_Gen1.pdf

Thanks. 

[Marvin Rhoads]

Interesting - thanks for letting us know that.

[Pablo Montiel Bernal]

Hi Joshhunter,

I just want to ask you if you managed to install version 3.1 on your Gen1 appliance?

The following link indicates that it is not compatible.

https://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/3-1/quickstart/guide/cpi_qsg.html#pgfId-138033