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Prime partial collection WLC

omer shtivi
Level 1
Level 1

‎11-13-2017 03:39 AM - edited ‎03-01-2019 06:14 PM

Hello,

We have installed Prime infrastructure version 3.2.1 with latest DP (2).
We where able to connect the Prime to the WLC but it fails the credentials checks for HTTPS (also the user is OK).

 

When the Prime collect the information about the WLC we see partial collection, and doesn't list the APs.

In the errors it display device not reachable.

WLC type 5520.

Version 8.3.132.0

 

Best regards,

Omer Shtivi

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7 Replies 7

marce1000
VIP
VIP

‎11-13-2017 05:17 AM

>...We where able to connect the Prime to the WLC but it fails the credentials checks for HTTPS (also the user is OK).

What do you mean by this sentence, are the user and password correctly entered in Prime (otherwise the credentials check should not fail).

M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '
0 Helpful

omer shtivi
Level 1
Level 1
In response to marce1000

‎11-13-2017 12:34 PM

Hi Marce,

Used the same credentials that we use to login to the device, and the same as the SSH.

0 Helpful

omer shtivi
Level 1
Level 1
In response to omer shtivi

‎11-13-2017 01:24 PM

 

This is what the Prime fails to collect from the WLC:

 
 
Qos Profile
Qos Profile
The device is unreachable.
Url_acl_config
Url_acl_config
The device is unreachable.
Dot11b Rrm Grouping Control
Dot11b Rrm Grouping Control
The device is unreachable.
Acl Rule Ipv6 Config
Acl Rule Ipv6 Config
The device is unreachable.
Radius Auth Server
Radius Auth Server
The device is unreachable.
Port
Port
The device is unreachable.
Cdp Port Neighbors
Cdp Port Neighbors
The device is unreachable.
Rf Profile
Rf Profile
The device is unreachable.
File Transfer Config
File Transfer Config
The device is unreachable.
feature_physical_resource_WLC
feature_physical_resource_WLC
The device is unreachable.
Interface Config
Interface Config
The device is unreachable.
Unique Device Identifier
Unique Device Identifier
The device is unreachable.
Dot11 M Stream Config
Dot11 M Stream Config
The device is unreachable.
Policy Config
Policy Config
The device is unreachable.
eogre_profile
eogre_profile
The device is unreachable.
Std Signature
Std Signature
The device is unreachable.
LyncSDN Profile Config
LyncSDN Profile Config
The device is unreachable.
Acl Rule Config
Acl Rule Config
The device is unreachable.
Wlan Mc General Config
Wlan Mc General Config
The device is unreachable.
Flex AVC Rule Config
Flex AVC Rule Config
The device is unreachable.
Dhcp Scope
Dhcp Scope
The device is unreachable.
Reap Acl Rule Config
Reap Acl Rule Config
The device is unreachable.
Tacacs Server Config
Tacacs Server Config
The device is unreachable.
Mobility Ext Spg
Mobility Ext Spg
The device is unreachable.
Radius Acct Server
Radius Acct Server
The device is unreachable.
Dot11a Rrm Grouping Control
Dot11a Rrm Grouping Control
The device is unreachable.
Ldap Server
Ldap Server
The device is unreachable.
Local Eap Profile
Local Eap Profile
The device is unreachable.
Hyperlocation settings per AP Group
Hyperlocation settings per AP Group
The device is unreachable.
Wlan Config
Wlan Config
The device is unreachable.
Custom Signature
Custom Signature
The device is unreachable.
Wlc License
Wlc License
The device is unreachable.
Country Dca
Country Dca
The device is unreachable.
Si Config
Si Config
The device is unreachable.
Ap Groups Hreap
Ap Groups Hreap
The device is unreachable.
0 Helpful

marce1000
VIP
VIP
In response to omer shtivi

‎11-14-2017 12:21 AM

 

 - In any case the verify credentials check should work, when the controller is added in Prime, fix this problem first. Possibly add a test admin-account on the controller with a simple password (for instance). Then use this account for Prime-access (again for testing purposes).

 

M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '
0 Helpful

omer shtivi
Level 1
Level 1
In response to marce1000

‎11-14-2017 12:57 AM

Already did that, use simple username password

0 Helpful

marce1000
VIP
VIP
In response to omer shtivi

‎11-14-2017 06:57 AM

 

 - And Prime could verify these credentials . including the correct setting of the snmp read community ?

M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '
0 Helpful

omer shtivi
Level 1
Level 1
In response to marce1000

‎11-14-2017 06:58 AM

Yes.

0 Helpful
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