Problem Account in Pearson Vue

[setiawan13@elektro.polimdo.ac.]

I have problem with my account after register in pearson vue.

Screenshot :
https://media.discordapp.net/attachments/900978405082800188/908036398962069524/unknown.png?width=854&height=480

[pieterh · Accepted solution]

so what do you expect from the Cisco community ?
these are Cisco users volunteering to help others but cannot help you with this.

you have probably registered exams using the same CCO-ID but using different e-mail/usernames, they must be combined
wait till PearsonVue contacts you

[avaisbaba]

I  have an account previously avkhalid@cisco.com. I have resigned from Cisco due to which my Cisco ID is not useable when I teied to login to my VUE account its giving me error Invalid Credentials. How I can fix this issue to get my CCNP  certificates. 

Regards,

Avais Khalid 

[pieter-thart]

better way was to start a new thread instead of replying to an already closed thread.

but here is what you can do:

To update your primary email address, please create a new Cisco.com id and open a case with Certifications Online Support to map the new Cisco.com account to your existing profile.

This info comes from: https://cp.certmetrics.com/assets/client-assets/cisco/Candidate%20User%20Guide%20-%20January_16_2025.pdf

[avaisbaba]

Hi Pieter,

Thanks for your response, I have tired to create an accouny with Cisco.com ID but unfortunately not able to create. I am trying from several days but unable to fix this issue. Please help me to resolve it. 

Thanks for your response, I am not able to create a New account with Cisco.com ID. I have tried a lot with severas option but unable to fix this issue please help me to resolve it.