Problems with Setup.exe LMS3.2 on Window 2008 Enterprise Sp2 32 Bit

[mathias]

Hi,

I have problems installing LMS 3.2. I get the following error during the installation process:

I already deactivated Windows Defender and DEP. After the Error the Installation finishes successfull. You can log in with the given credentials but when you are forwarded to the portal after login the browser shows "Page not Found".

Problem signature:

  Problem Event Name:                        BEX

  Application Name:                             setup.exe_InstallShield

  Application Version:                           15.0.0.603

  Application Timestamp:                     4a030a42

  Fault Module Name:                          ErrStack.dll_unloaded

  Fault Module Version:                        0.0.0.0

  Fault Module Timestamp:                  4a1c4e04

  Exception Offset:                                02ac26a0

  Exception Code:                                  c0000005

  Exception Data:                                   00000008

  OS Version:                                          6.0.6002.2.2.0.274.10

  Locale ID:                                             1033

  Additional Information 1:                  b2be

  Additional Information 2:                  82109204b3973566ace818217390e302

  Additional Information 3:                  9025

  Additional Information 4:                  5466bb6e3df7ad4e5cd4fca294d8db3a

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Regards

Mathias

[Joe Clarke]

This looks like CSCte84743.

Symptom:

Installation of CiscoWorks LAN Management Solution fails when the installer is trying to configure CiscoWorks Assistant.  The error seen will be related to OpsConfUpdate.exe:

The application has failed to start because GGShared.dll was not found.  Re-installing the application may fix this problem.

Conditions:

This can occur on Windows 2003 and 2008 servers.  The underlying root cause is still not known.

Workaround:

Configure the following registry key value:

HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer\DisableRollback : DWORD : 0x00000001

Then, a clean installation of LMS should be performed.  Once LMS is installed, this registry key value should be removed.

However, the problem with the page not found error could be CSCtb17186.  If you try Firefox and get a redirection error, then that would confirm this bug.