PTMServer Issue

[mylacapanzana]

Hi Everyone,

I'm getting the error message below when I click on "Polling and Threshold":

"Could not retrieve data since the PTMServer process is down. Please restart the process and perform this operation again".

I have already restarted the process under CS>Server>Processes, restarted Daemon Manager, and even restarted the whole server but I still get the same message. I noticed that the status is "Program started-no mngt msg" which I think is not the desired status, instead it should be "Running Normally".

Anyone who has idea on this?

Thanks.

[anis_cisco]

Hi Vinod

We have LMS 4.2

Following are the screen shot

Regards,

[a.ulanicki]

Hi,

For LMS 4.0.1 probelm was resolved by contacting Cisco TAC - one file was rolled out (PortDetailsXml.class in  CSCOpx\campus\lib\classpath\com\cisco\nm\ani\server\core).

Regards

[Vinod Arya]

Not sure how your issue got resolved with removing that file. It is not related to Fault management module of LMS in any way. It is created with Data collecttion process and helps in topology and end host collection.

Most of the time PTMServer issues are with the misconfigured notification or polling and threshold parameters which are hard to find.

Majorly the action taken is to re-initialize the DB for fault management portion. It does not have much data to loose, but it has notification custom templates which will be lost, along with 31 days of fault history.

In case you want to proceed with DB re-initialize, you can follow this :

1.       Stop the daemon manager : net stop crmdmgtd (win)| /etc/init.d/dmgtd stop (unix/lnx)

2.       Issue the following commands :

NMSROOT\bin\perl.exe NMSROOT\bin\dbRestoreOrig.pl dsn=dfmInv dmprefix=INV

NMSROOT \bin\perl.exe NMSROOT\bin\dbRestoreOrig.pl dsn=dfmEpm dmprefix=EPM

NMSROOT \bin\perl.exe NMSROOT\bin\dbRestoreOrig.pl dsn=dfmFh dmprefix=FH

3.       Start daemon manager : net start crmdmgtd (win)| /etc/init.d/dmgtd start (unix/lnx)

Refer :

https://supportforums.cisco.com/docs/DOC-8796

If relectant to proceed with it for now, share the PTMServer.log for me to check if it has anything which can be worked upon.

-Thanks

Vinod