Remote connection client-server ani server LMS 3.1

[j.ballesta]

Hi,

I have upgraded LMS 3.0.1 to 3.1 and I have a problem with connection client- server in Campus Manager.

From LMS 3.1 server, I can connect to topology services normally, but if I want to connect from remote client I obtain the following error: cannont connect to any server: ANIServer6.0-gestion

ANIServer process is "Running with busy flag set".

What happend?

Thanks.

[Joe Clarke]

See http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.1/install/guide/prereq.html#wp1075786 . In particular, you must make sure UDP port 42342 is open from client to server. This is a new requirement in LMS 3.1.

[j.ballesta]

If I launch Topology Services like client from server, application is launched correctly, but if I launch it like client from remote machine I obtain one error (Error Topology Services.png)

Between client and server don't exist anything to filter traffic, so all ports are opened. I send you output of 'netstat' commnad from server (netstat.txt)

In server, there is not anything UDP port up. All are TCP port.

What can I do?

[j.ballesta]

Sorry, I send you connections of UDP ports of server (UDPports.png)

[Joe Clarke]

Sorry, the port is tcp/42342. Can you telnet to this port from the client? You should get an open connection. If it times out, or you get a connection refused then something is blocking the connection. Do you have any host-based firewall enabled on the server (e.g. Windows Firewall)?

[j.ballesta]

I can telnet to tcp/42342 from client and server. I haven't any firewall between client and server and Windows Firewall is disabled.

From client all is correctly but from remote machine is error.

I have uninstalled all java versions and I launched Topoloy Services. It unloads java version from LMS server and I install it but the error is the same.

[Joe Clarke]

What happens when you click the Details button? Or does that bring up the other pop-up? If you enable the Java Web Start console, the console output may have more useful information.

[Joe Clarke]

Something else you should try is to set the locale of the client to US English. Spanish is not a supported language for LMS, and it could be interfering with Topology Services.

[j.ballesta]

I have same problem as if I set locale of the client to US English as if I set locale to Spanish.

I send you details that the pop up display and the messages logged in java console window.

[Joe Clarke]

Where are the errors when running in US English?

[j.ballesta]

Here are the errors when running in US English.

Like you see, they are same that when it running in Spanish.

[Joe Clarke]

Yes, but now I can fully understand it. This points to bad cache info. Go to your Java Control Panel, click the Temporary Internet Files > Settings button, and delete the cached files. Then try launching Topology.

[j.ballesta]

I have deleted the cached files from Java Control Panel but the result is exactly same that I had before.

[dave.bird]

I thought I would post to say that I am encountering the same problem. On two out of the three 3.1 installations I have done recently, Topology Services will run locally on the server but not remotely from a client on the same LAN. The client can be W2K or XP running IE6/IE7/Firefox but it always fails. Wireshark shows only connections to tcp 1741 before the java error message.

[Joe Clarke]

Please start a new thread for your issue.