12-13-2007 07:21 AM
Our customer is using RME 4.04 with 3000 devices in the Device and Credential Repository. These have been manually added from Common services into RME.When using Config Mgmt> Archive Mgmt> Version Summary the Device Selector Pane shows all of the main folders such as ALL Devices and Pre-deployed devices however when you attempt to open up any of the sub-folders none of the 3000 devices appear in the sub-folders.
If you use a wild card * in the select process around 1000 devices are discovered.
Device Selector is not seeing all of the devices and none are appearing in the folders? Any help welcome.
12-13-2007 08:24 AM
You may be overwhelming this server. What other LMS applications are installed on this server? What are the server specs?
12-14-2007 04:58 AM
They have 4 SunV440 Servers with 8Gb RAM. They are only running Common Services and RME on all the servers. They aren't running any other applications.
12-14-2007 05:51 AM
8gigs of ram and I'm assuming they have at last 16 GB configured as swap right ?
4.04 is part of LMS 2.5.1, something I'd avoid like the plague. The 2.6 update is drastically more stable and is a no cost update with a valid support contract.
Now back to your current situation. With only 1k out of 3k devices actively managed thats a problem. Have you checked the device credentials to ensure the SNMP community strings are configured correctly on the server AND devices you're trying to manage ? How about telnet/SSH username/passwords?
Do the devices show up in your common services device management list as squares with questionmarks or little function specific icons?
What types of devices are you tying to manage ? Are they in the list of supported devices ?
Are there any network pecularities to consider like the Management server sits behind a firewall, restrictive ACL's, inline IPS probes/viruswalls, strange network technologies like ATM, WAN optimizers ? Any server side host security like ipchains ?
Have you picked on of the unmanaged devices and tested server to device connectivity for all the credentials you have configured ?
12-20-2007 01:56 PM
Thank you for your comments. We've decided to go to TAC with the problem. I'll report back any results.
01-03-2008 02:57 AM
We opened TAC case and were advised to upgrade to 2.5.1 and then 2.6 to resolve the issue. This appears to have resolved the issue.
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