RME - Sync Archive - Configuration Never Collected

[nick.britt]

Hi,

I am trying to sync archive for the devices that have never had their config's collected. When I try to do this I get the below error.

DCMA0055: URN_NOT_FOUND : urn "JRM" : Not found !!

DCMA0077: Could not create job. Check dcmaclient.log for more details.

Attached is the dcmaclient.log

[Joe Clarke]

Post the output of the pdshow command. What version of LMS is this?

[nick.britt]

See below version and patch level.

Version & Patch Level:

4.3.0

[Joe Clarke]

What about the pdshow output?

[nick.britt]

As requested, see below sorry re delay

[Joe Clarke]

Post the CRMJrmServer.log and jrm.log.

[nick.britt]

I could not find a CRMJRMSERVER.log but found a CTMJrmserver.log

[Joe Clarke]

It looks like you're integrated with ACS, but you haven't updated your System Identity User. Go to Common Services > Server > Security > System Identity Setup, and enter a username and password of a user which has full access to all LMS tasks, then restart Daemon Manager.

[nick.britt]

Hi,

I have created a new admin user in ACS and also ensured that the exsisting user had full access and am receiveing the below error.

ACS user does not have all privileges. Create a user with all privileges or configure user with all privileges in ACS Server

[Joe Clarke]

That user must still not have access to all tasks for all LMS applications. Make sure that the user's group has Super Admin access to all of the LMS applications.

[nick.britt]

Hi,

Could this have anything to do with a mismatch between the two versions of Ciscoworks and ACS.

Below is the error i get from ACS

"service=VNM authorize-device= cmd*vrf_report cmd*vrf_admin cmd*vrf_collector cmd*vrf_troubleshoot cmd*vrf_config"

We are running Cisco ACS 4.1.1.23.5 and LMS 3.2

[Joe Clarke]

It appears you have not registered the VNM application with ACS. If you previously registered LMS 3.1 with ACS, you need to re-register the LMS 3.2 applications and tasks with ACS.