SDM not working

[cihatbulut]

I have many Cisco 878 Routers in my company (about 80). I couldn't start to run the SDM. it is new version. I had started and used it some months ago. But now I couldn't. SDM opens but nothing can be seen. Only the start page of SDM and no information filled in. What migth be the problem? Like a picture, you cannot click anything. It is like a picture. I think it locks up.

[reswaran]

Hi,

Can you let us know if you see any messages in the Java console.

If you are using IE, you can click Tool->Sun Java Console to see the java console messages.

Thanks,

Ravikumar

[cihatbulut]

Hi,

Yes, there are messages in the Java Console:

java.lang.NullPointerException

at com.cisco.xdm.b.n.n.a(Unknown Source)

at com.cisco.es.a.if(Unknown Source)

at ESApplet.start(Unknown Source)

at com.cisco.nm.util.sgz.Env.start(Env.java:37)

at com.cisco.nm.util.sgz.Loader.start(Loader.java:109)

at sun.applet.AppletPanel.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

java.lang.NullPointerException

at com.cisco.xdm.b.n.n.a(Unknown Source)

at com.cisco.es.a.if(Unknown Source)

at ESApplet.start(Unknown Source)

at com.cisco.nm.util.sgz.Env.start(Env.java:37)

at com.cisco.nm.util.sgz.Loader.start(Loader.java:109)

at sun.applet.AppletPanel.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

java.lang.NullPointerException

at com.cisco.es.b.c.a(Unknown Source)

at com.cisco.es.a.if(Unknown Source)

at ESApplet.start(Unknown Source)

at com.cisco.nm.util.sgz.Env.start(Env.java:37)

at com.cisco.nm.util.sgz.Loader.start(Loader.java:109)

at sun.applet.AppletPanel.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Thanks...

[reswaran]

Hi,

Please let me know the version of SDM you are using? Is it 2.2a? 2.1?

Also please can you send the output of "show version" and "show running-config" of the router in which you are facing this issue?

Thanks,

Ravikumar

[cihatbulut]

Hi,

My SDM version is 2.2.

Output of the configuration and version is in the attachment.

Thanks...

[reswaran]

I tried to reproduce in a similar setup but couldn't. Can you get the latest SDM 2.3 available in CCO , install it in router and see if you still this problem?

[Cenk.Aktekin]

I have exp. similar problem... And solved it. When your regional settings > standards and formats is not set to English then you can not manage SDM and SDM express. You can only see a blank picture... Just Make sure that From regional options make the starnards and formats English selected....