Solved: SX 20 Release

abarb002 · ‎03-24-2021

We recently upgraded the operating system on our SX 20 TelePresence devices. Now its asking for a release key. I went to the license portal, and I am able to retrieve the keys for the SX 80s. When I enter the information for the SX 20s, the portal just goes into the search mode and does not yield any information. Eventually the page will log me out for inaction.

I know this is an old issue, but is they another way to get around needing these keys?

Thanks

marce1000 · ‎03-25-2021

- You may find this thread informational : https://community.cisco.com/t5/telepresence-and-video/sx-20-release-key/td-p/2951596

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

View solution in original post

marce1000 · ‎03-25-2021

- You may find this thread informational : https://community.cisco.com/t5/telepresence-and-video/sx-20-release-key/td-p/2951596

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

abarb002 · ‎04-05-2021

Thank you, this answered my question. We do not have a service contract for this telepresence so therefore, there is no release key.

Thanks