SX 20 Release

[abarb002]

We recently upgraded the operating system on our SX 20 TelePresence devices. Now its asking for a release key. I went to the license portal, and I am able to retrieve the keys for the SX 80s. When I enter the information for the SX 20s, the portal just goes into the search mode and does not yield any information. Eventually the page will log me out for inaction.

I know this is an old issue, but is they another way to get around needing these keys? 

Thanks 

[Mark Elsen · Accepted solution]

 - You may find this thread informational : https://community.cisco.com/t5/telepresence-and-video/sx-20-release-key/td-p/2951596

 M.

[abarb002]

Thank you, this answered my question. We do not have a service contract for this telepresence so therefore, there is no release key. 

Thanks