Telemetry failure with Prime Infrastructure 3.8

a-moreau · ‎01-07-2021

Hello,

I have some issues with telemetry connection between my controller C9800-L-F-K9 (v. 17.3.2a) and my Prime Infrastructure 3.8.1 which have the last Device Pack. The controller appear in Prime but not AP which are C9120AXI-E (AP Discovery Status : "Not Yet Completed" and Telemetry Status : "Failed").

With a "show telemetry internal connection" in the controller there is nothing in output.

What is wrong ? What is the problem ?

Thanks

marce1000 · ‎01-07-2021

- You are probably hitting this bug :

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvv04560/?referring_site=ss&dtid=osscdc000283

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

adventurer · ‎10-09-2021

Is this bug public viewable ? Somehow my account gives a access denied

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvv04560/?referring_site=ss&dtid=osscdc000283

Maybe I'm also hitting the same bug. Can someone post the resolution here. Thanks.

marce1000 · ‎10-09-2021

- Seems to be a general problem for the moment, can not enter 'global' bug search with the same error.

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

marce1000 · ‎10-10-2021

- Ref : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvv04560

It seems like the bug search tool is online again , apparently it got a face-lift too....

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Georg Pauwen · ‎10-09-2021

Hello,

this is a bit difficult to troubleshoot, since we don't know how you set up the connection between the controller and Prime.

You might want to have a look at the document linked below and check if you executed all the steps necessary...

https://www.cisco.com/c/en/us/support/docs/wireless/catalyst-9800-series-wireless-controllers/214286-managing-catalyst-9800-wireless-controll.html

adventurer · ‎10-10-2021

Thanks for the replies.

My issue is not the same as the bug ID.

I have figured out need a local user account with read & write on the c9800, for Prime to use. Then it'll work.