Hello,
I hope you are doing well, my name is Jonathan and I am one of the Engineers from theSmall business department.
I apologize for the inconvenience this may be causing you, but we are not the correct department as we don't handle the ASA devices here we don't have much information for your issue, please contact the enterprise team here you have the reference link.
http://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
Regards.
