02-21-2012 02:04 AM
Hello
How to upgrade from LMS 3.0 December 2007 update to LMS 3.1 or LMS 3.2. The problem is the large number of C2960S-24TS-L switches that my organization has and cannot managed them..
I tried to upgrade devices through Software Center but always Ciscoworks informs me with the following message.
"Error while downloading package information from Cisco.com for the selected products. See the log file for details".
Also i can not run EOL/EOS inventory report. The message is
" INVREP0102: Cisco.com user credentials are invalid. Enter correct credentials." I check my credentials and is right.
The server has access to www through proxy without any restrictions.
In the past I've already updated devices through the software center. Also in the past i ve run EOS/EOL inventory reports.
The LMS 3.0 December 2007 has the following products
LMS | 3.0.1 | 16 May 2008 |
CiscoWorks Common Services | 3.1.1 | 02 Jul 2009, 07:44:58 EEST | ||
2. | Campus Manager | 5.0.5 | 11 Oct 2009, 07:36:10 EEST | |
3. | CiscoView | 6.1.7 | 02 Jul 2009, 07:45:05 EEST | |
4. | CiscoWorks Assistant | 1.0.1 | 02 Jul 2009, 07:45:05 EEST | |
5. | Device Fault Manager | 3.0.5 | 12 Jun 2010, 07:31:48 EEST | |
6. | Internetwork Performance Monitor | 4.0.1 | 02 Jul 2009, 07:45:11 EEST | |
7. | Integration Utility | 1.7.1 | 02 Jul 2009, 07:45:14 EEST | |
8. | LMS Portal | 1.0.1 | 02 Jul 2009, 07:45:16 EEST | |
9. | Resource Manager Essentials | 4.1.1 | 02 Jul 2009, 07:45:17 EEST |
Has anyone knows what can be the problem??.
Thanks
02-21-2012 02:40 AM
Hi,
the problem to access cisco.com is because of a "bug". Its ID is CSCto46927.
Symptom:
After the 16th of June 2011 LMS will no longer be able to download Software and Device Package updates, or PSIRT and End of Sale/Life information from CCO
Conditions:
Hosted services in Cisco.com that are being leveraged by LMS, for downloading the latest Software and Device Package updates, as well as the PSIRT and End of Sale/Life information are being migrated to a new framework and the old services will be retired.
This will affect all LMS 3.x and 4.x versions.
Refer to https://supportforums.cisco.com/docs/DOC-16806 for more information
Workaround:
Users of LMS 3.2.1 , 4.0 should install the patch that can be downloaded from cisco.com
Users of earlier version will need to upgrade to LMS 3.2 and then install the LMS 3.2 SP1 patch set before installing the patch"
Because of that it is necessary to upgrade not only to 3.1 or 3.2, you need 3.2.1 to get the patch and then access to cisco.com again.
The question about the better way for updating I can't answer. I did a update to 3.1 and then to 3.2. But I think you will find the requirements for the updates in the notes for them.
But I can't find LMS 3.1 in the cisco download center. There is only 3.2 and 3.2.1 available for me.
Sven
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