User Tracker Error: Application error: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!.

[dominikhug]

Hello

I'm running Cisco LMS 3.2 on a Windows Server 2003 R2 SP2.

Products installed:

CiscoWorks Common Services 3.3.0
Campus Manager 5.2.1
CiscoView 6.1.9
CiscoWorks Assistant 1.2.0
Device Fault Manager 3.2.0
Internetwork Performance Monitor 4.2.0
Integration Utility 1.9.0
LMS Portal 1.2.0
Resource Manager Essentials 4.3.1

Since some days I receive this error when I want to open the UserTracker-Results over the WebGUI:

Application error: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!.

When I try to acces the DB via CLI I get this error:

orbProperties={org.omg.CORBA.ORBInitialPort=42342, org.omg.CORBA.ORBClass=org.ja
corb.orb.ORB, org.omg.CORBA.ORBInitialHost=SERVERNAME, org.omg.CORBA.ORBSinglet
onClass=org.jacorb.orb.ORBSingleton, jacorb.implname=CSEDSPersistentIOR, org.omg
.PortableInterceptor.ORBInitializerClass.bidir_init=org.jacorb.orb.giop.BiDirCon
nectionInitializer}
_Orb=org.jacorb.orb.ORB@154864a
log4j:ERROR No appenders could be found for category (com.cisco.nm.ani.clients.u
tng.application.UTDataManager).
log4j:ERROR Please initialize the log4j system properly.
ERROR UTCLI: Error loading preferences. URN_NOT_FOUND : urn "ogs_server_urn" : N
ot found !!

Does anybody know how to resolve this issue? I couldn't find anything on the internet.

Thanks

Dominik

[Joe Clarke]

This sounds like CSCsz79649.  Post the ctm_config.txt files under NMSROOT/MDC/tomcat/webapps/campus/WEB-INFlib and NMSROOT/MDC/tomcat/webapps/cmapps/WEB-INF/lib.

[dominikhug]

Hi jclark

I've attached a ZIP file which contains both files.

Thank you for your help

[Joe Clarke · Accepted solution]

Shutdown Daemon Manager, then replace your ctm_config.txt files with these two versions.  Then restart Daemon Manager, and see if UT is working again.

[dominikhug]

It looks like this solved my problem.

Thanks a lot, jclark!