User Tracking not discovering IPs

[dedetmer]

I'm running CiscoWorks LMS 2.2 for Windows, in an environment of mostly Windows 2K, Cisco Registrar DHCP and Catalyst 6509 w/ MSFC. I've used the MSFC as the seed device (didn't work when I used the core switch) and still can't get MAC to IP addresses on User Tracking. None of the W2K workstations have UtLite loaded on them. Is this a hard requirement?

I've been working this issue on and off for a year since install. Can someone PLEASE help me with this?

[steve.busby]

Hi Diana,

Here's a link that explains how the ANI Discovery works and how to troubleshoot the ANI discovery that Campus Manager and User Tracking both use.

http://cisco.com/en/US/products/sw/cscowork/ps563/products_tech_note09186a0080094949.shtml

HTH

Steve

[Keyan]

You will need to be able to reach the router for your subnet(s) with Ciscoworks in order to pull down the ARP table and associate an IP with a MAC. If your MSFC is the router then this should work. If you cannot reach the router for your networks then you will not be able to get the IPs to resolve.