4240 and password recovery

[liamwalk1971]

Hi,

I tried upgrading my 4240 sensor via CSm to IPS-CS-MGR-K9-7.0-5a-E4.  The upgrade failed and the device was unreachable!!

I consoled into the device and rebooted.  The login prompt appears, but the admin username and password combo does not work.  I went through the password recovery procedure, but now get the following:

login: cisco
Password:
You are required to change your password immediately (password aged)
Changing password for cisco
(current) password:

Authentication token manipulation error

Does anyone have any ideas about this error message, or how I can fully recover to previous state?  The service account works and gets me into bash, but I am not sure why CLI access is failing.

Many thanks

Liam

[raga.fusionet]

Liam,

From this doc:

http://www.cisco.com/en/US/products/hw/vpndevc/ps4077/products_qanda_item09186a008025c533.shtml

. What does the "Authentication token manipulation error". error message mean?

A. In order to solve this issue, use default password (cisco)  two times and then change the password from the config mode. The IDS  requires the default password to be entered twice.

For example:

login:cisco 
Password:cisco
Enter current password:cisco
Enter new password: *** 
Re-enter new password: *** 

Give it a try and see if it works.

I hope this helps.

Raga

[liamwalk1971]

Hi Raga...thanks for the reply....

Yes, I had seen this article, and that is kind of where I am at as you can see from the text I have posted.  The difference is that when I enter the current password, the Authentication token manipulation error occurs and I can get no further!

Regards

Liam

[raga.fusionet]

Liam, you said you have access to the service account.

What happens when if you try to change the cisco password from there just like on any other linux system?

passwd cisco

Thanks.

[liamwalk1971]

I'm afraid I have to admit is was PICNIC!! (Problem In Chair Not In Computer)...

The issue is resolved and I now have access to the sensor.

Many thanks

Liam

[raga.fusionet · Accepted solution]

hehe I have that kind of problems all the times (usually on Fridays )

Have fun!

PS: Please remember to mark this question as answered. Thanks!