Anyconnect issues

[MedTiti92]

i use anyconnect cisco for firepower 2100 and somtimes users can't access the anyconnect and displays this error : 

 

Please help

[balaji.bandi]

First check from end device are you able to reach FTD 2100 Public side IP first

you can do https://ipof 2100 see if that works ?

if that works, check the Logs in Firepower 2100 what is the Log shows ?

[MedTiti92]

Hi Balaji 

I can ping and access the public IP.

where the logs in firepower are stored ? i would like read those logs.

Thanks !

[balaji.bandi]

event logs, if you enabled. how are you managing FTD, FMC or FDM ?

here is good video :

https://www.youtube.com/watch?v=tkoRGgDJo3c

[MedTiti92]

I use FMC 

[balaji.bandi]

You should see the Logs in FMC if you enabled, but if the request not reaching FTD, then it wont be, something to do with Local internet connection  or check any connect client logs.

[Marvin Rhoads]

For the logs, look in FMC under Devices > Troubleshooting.

Ensure that you have enabled VPN Logging to FMC. You set that under Devices > Platform Settings > Syslog.

If desired, you can increase to a more verbose logging level from there.

[MedTiti92]

thank you both ! 

@Marvin Rhoads  did you even see this issues before happening to the users trying to log anyconnect :