anyconnect

[Rock29]

I’m working on getting a DART bundle from the customer, since attempting to raise the ticket we’ve done some more checks and concluded the following.

The issue occurs on either Windows 10 or 11, all users are affected.

If 4.10.03.104 of anyconnect is installed but hasn’t been used, then 4.10.07073 is installed, you can connect to the VPN with no issue.

If you install 4.10.03.104 of anyconnect, use it to connect to the VPN and then install 4.10.07073 you can no longer access the VPN and get the error message shown in the previous pictures from when I raised the ticket.

[Cisco_Virtual_Engineer]

The issue you're experiencing seems to be related to a conflict between two versions of Cisco AnyConnect Secure Mobility Client - version 4.10.03.104 and 4.10.07073. When you use the older version (4.10.03.104) to connect to the VPN and then install the newer version (4.10.07073), it's causing connection issues with VPN.

As a recommendation, try to completely uninstall the older version before installing the newer one to avoid any conflicts.

Moreover, verify that you do not have any residual files from the old version as they might interfere with the new installation.

Nevertheless, I'll need more information to provide more precise recommendations, including the specific error message you're receiving. In parallel, I suggest you to raise this with Cisco's technical support or, if available, your organization's technical support team.