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ASA 5505 drops game every 30 minutes

SHANE4252
Level 1
Level 1

My 5505 drops me off Blizzard games (World of WarCraft and Overwatch) every half hour or so but not based on play time.  For example, earlier today I was playing WoW.  I got disconnected from the game every hour and half hour on the clock around 4-7 minutes and again at 34-37 minutes.  If I connect to a Blizzard game, I'll be able to play until one of those times on the clock comes back around again (5:35, 6:04, 6:37, etc.).  It doesn't seem to be exactly every thirty minutes as it's started happening a bit later in the hour every day.

When I'm directly connected to my cable modem, I don't experience the issue.  Once the 5505 is introduced though, the issue returns.  Additionally, whether I have multiple other devices on my inside LAN connected to the ASA doesn't seem to make a difference.  The issue happens when the ASA is connected to just my PC and the modem.

I don't notice a problem with any other services, but there may be and I just haven't noticed it yet.  The only thing that I can see that's likely related to the issue is that if I have Wireshark running when the issue happens, I seem to get a lot of RST, ACK from the Blizzard IP addresses.

I'm running 9.24 on the ASA.

Any help would be appreciated.

4 Replies 4

SHANE4252
Level 1
Level 1

I confirmed that the issue does not happen when I'm directly connected to my cable modem.

Anyone have any ideas on how I might continue troubleshooting?

SHANE4252
Level 1
Level 1

The problem seems to have cleared up on its own.  The RST, ACK commands make me think it was a problem on Blizzard's end, but it seems weird that they were able to tell when I was using the firewall...

AmberCh
Level 1
Level 1

It's been a long time, but I have a similar problem. Is there a solution, or should I just wait?

userunknown8229
Level 1
Level 1

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