07-21-2020 08:24 AM - edited 07-21-2020 08:31 AM
Hi all,
plzzz help me to find the solution of my Cisco ASA-5508 is rebooting 4,5 times in a day and what could be the possible reasons of rebooting , plzz find the attached file which shows the trap generated on Solarwinds of a node reboot. prompt replies would be appreciated.
Areas that i have checked are-
Cooling Fans:
-----------------------------------
Chassis Fans:
--------------------------------
Chassis Fan: 4200 RPM - OK
Temperature:
-----------------------------------
Processors:
--------------------------------
Processor 1: 30.0 C - OK (CPU Core Temperature)
Accelerators:
--------------------------------
Accelerator 1: 37.0 C - OK (Accelerator Temperature)
Chassis:
--------------------------------
Ambient 1: 36.0 C - OK (Chassis Temperature)
Motherboard:
--------------------------------
Ambient: 36.0 C - OK (Chassis Temperature)
Voltage:
-----------------------------------
Channel 1: 12.404 V - OK (12V)
Channel 2: 4.996 V - OK (5V)
Channel 3: 1.351 V - OK (1.35V_CPU)
Channel 4: 0.895 V - OK (1.0V_VCC)
Channel 5: 0.996 V - OK (1.0V_VNN)
Channel 6: 1.808 V - OK (1.8V_CPU)
Channel 7: 1.071 V - OK (1.07V_CPU)
Channel 8: 0.849 V - OK (0.85V)
Channel 9: 3.352 V - OK (3.3V)
Channel 10: 2.523 V - OK (2.5V)
Channel 11: 1.513 V - OK (1.5V)
Channel 12: 1.214 V - OK (1.2V)
Channel 13: 0.899 V - OK (0.9V)
Channel 14: 1.354 V - OK (1.35V_DDR)
Channel 15: 3.344 V - OK (3.3V_STBY)
Free memory: 3247554838 bytes (74%)
Used memory: 1143226368 bytes (26%)
------------- ------------------
Total memory: 4390781206 bytes (100%)
07-21-2020 08:43 AM - edited 07-21-2020 08:45 AM
What version you running on this unit? Also share the crashed file this could help to point what causing this issue.
ASA crashinfo file is typically saved automatically onto disk0: (internal compact flash card).
It has a system-generated name like crashinfo_. It can be transferred via any of the standard file copy mechanisms (ftp, scp etc. to a destination of your choosing.
07-21-2020 09:15 AM - edited 07-21-2020 09:31 AM
07-21-2020 10:10 AM - edited 07-21-2020 10:16 AM
consider doing a software upgrade to stable release. seem like you hitting a bug which cause the firewall to reload. Thread Name: Unicorn Proxy Thread this is a common bug.
upgrade it to 9.8.4 is stable and gold star here
ASDM image upgrade here
also consider upgrading the Rommon software here
i also noted you running in HA pair in order for you to upgrade the HA pair here
07-21-2020 10:41 AM
are you sure by upgrading the given version issue will be resolved??
07-21-2020 09:07 AM
what is the version of Code running on this ASA.
do you have debug Logs enabled ? or any Logging disable and check.
07-21-2020 09:26 AM
do you have debug Logs enabled ? or any Logging disable and check.- how can i check this??
07-21-2020 02:12 PM
show version to check the version
show logging
07-21-2020 09:10 PM
07-21-2020 09:49 PM - edited 07-21-2020 10:00 PM
Please take the time to read the two Security Bulletins. At the bottom of each Bulletin is a table of affected firmware versions.
07-21-2020 11:00 PM
so the issue is of vulnerability with software version?? any by upgrading the version can it be resolved??
07-22-2020 12:04 AM
consider doing a software upgrade to stable release. seem like you hitting a bug which cause the firewall to reload. Thread Name: Unicorn Proxy Thread this is a common bug.
upgrade it to 9.8.4 is stable and gold star here
ASDM image upgrade here
also consider upgrading the Rommon software here
i also noted you running in HA pair in order for you to upgrade the HA pair here
07-22-2020 12:43 AM
sure always recommend to use stable latest release upgrade as possible.
so suggest to upgrade and monitor
07-21-2020 06:40 PM - edited 07-21-2020 06:41 PM
Please read the following:
Both security vulnerabilities are actively being exploited in the wild.
When the appliances get "pwn-ed", they reload.
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